Apalachee Center, Inc.

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Nonprofit Overview

Causes: Mental Health, Mental Health Treatment

Mission: It is the mission of Apalachee Center, Inc. to empower persons served to improve the quality of life for themselves and their families through the provision of quality behavioral health care with unrelenting attention to clinical excellence and safety.

Community Stories

5 Stories from Volunteers, Donors & Supporters

6

SanityCheck Client Served

Rating: 1

12/16/2020

Tallahassee police department tore me from my home, beat the living crap out of me, and took me here. Subsequent rights to a fair trial and basic rights were denied. Got sent here because I did not have insurance and was forcefully "re-educated". When I was taken to court on my right of habeas corpus, they had given me absolutely no literature to learn of the court proceedings, and disregarded absolutely all of my testimony. It was like being told by the judge, my family, and the police that I was not human. They sent me back to the facility for another three weeks to further deliberate. Was playing with the puzzle pieces like confetti, next thing I know I was being forcefully injected with so much prolyxin that I had an allergic reaction. Then they forcefully administered me with cojentin, an antidote-like substance to counteract their first mistake... I felt raped. While becoming further withdrawn, I was spontaneously attacked by another patient while I was there, and the staff did absolutely nothing to stop it for a full 5 minutes of hell. When I was clearly suffering from a concussion, the staff told me to "go to bed". While I was asking for them to call the police so I could press charges, the staff refused to restrain the person who had already attacked me. I was brutally beaten again. I cannot sue them because I have no money and have been framed as crazy. I left this facility with a diagnosed chest contusion and black eye, and the social workers had made no attempt at allowing me care for my pets, home, or dishes. I came home sexualized and racially charged death threats shmeared on my door, dead pets, and further horrors... This place needs to be shut down.

It’s literally the Tallahassee Police Department' (and Dr. Quiray's personal) torture facility.

Crazed Client Served

Rating: 1

10/20/2020

I was gleefully beaten, tortured, and raped in this facility. The supervising doctor, Dr. Quiray, needs to be fired, and Apalachee Center Inc. needs to be shut down.

10

Writer Client Served

Rating: 1

01/22/2016

Poor management on all levels, poor communication between interagency programs, poor supervisors (ignorant and petty), poor outpatient supervisor due to language barrier, and incompetent EASTERN COUNTY PROGRAM SUPERVISOR due to a lack of communication skills and unprofessional acts, supervisors gossip to employees about other employees, Medicaid fraud is committed on a daily basis, no paid time off, hostile work environment, safety issues for employees and clients, poor pay, no room for advancement even with college degrees, upper management is poor and not concerned with patient outcomes

9

DrSmart Professional with expertise in this field

Rating: 1

01/26/2015

I completely agree with the previous comment that Apalachee exists to document billable services rather than to serve patients. The reply by Apalachee staff states all clients are offered “anonymous” satisfaction surveys, however, not ALL clients are offered this and most of the time management just gives the forms to the case managers (who are already doing a TON of work) and tells them to pick a client to fill it out. Many clients' can not read or write and are not interested in filling out the form, but they try to do so because they are being asked by their case manager, and they want to cooperate. They are often rating their case manager's services since that's the only person that really seems to care and help them.

There are a few great people who work at Apalachee, but it is not the management in the Leon Outpatient Services, which is a highly negative environment to work in. Employees are constantly told they are not doing good enough and being threatened with write ups and termination. The expectation of case managers is completely unrealistic and is not humanly possible to complete in a 40 hour work week. Yet, you are not permitted to work overtime nor work off the clock nor any other option to “catch up”. Every week more intakes are assigned even with caseloads above 50, and employees are told that they are not allowed to use paid time off they have earned. So many tasks are required each and every day that are not “billable”, and more requirements are added each week. The whole system is going downhill and keeps getting worse. Sadly, it is the good employees and the clients who suffer in the end.

8

pwcmd Professional with expertise in this field

Rating: 1

07/18/2013

This is perhaps technically a non-profit but in fact it exists to make a profit for those at the top of the organization at the expense of those who work in the trenches at the bottom. It exists to document billable services rather than to serve patients. It pays its actual workers very little and its senior staff a great deal. It creates an atmosphere that discourages employees from working to help the patient/client since to do so means the employee does not have the time to document the billable hours required for that employee to keep his/her job. After a year or two of "failing to meet" those unreasonable expectations and being told the employee is performing poorly he/she looks for employment elsewhere unless he/she has ties to the rural community where the CMHC is located and must put up with no raise and constant criticism to keep a job. Patients/clients must accept whatever services are offered or get no services at all. The truly indigent are not eligible for service. Only those with insurance are accepted and even they are charged a co-pay that is often greater than what the service is actually worth.

Comments ( 2 )

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Apalachee Center 01/22/2014

Thank you for taking the time to share your views regarding Apalachee Center. We truly appreciate feedback that allows us to review our systems and identify opportunities to improve them. Apalachee Center, Inc is a private not for profit organization whose mission is to empower persons served to improve the quality of life for themselves and their families through the provision of quality behavioral health care with unrelenting attention to clinical excellence and safety. Apalachee employs over 400 staff and serves approximately 6,000 clients each year. All of our clients are offered the opportunity to complete anonymous satisfaction surveys. Over 1800 inpatient and outpatient clients chose to complete satisfaction surveys during 2012/2013. 91% of those responding reported that services were helping and 93% were satisfied with the quality of services. Annual staff surveys also reflect a high level of employee satisfaction with their job and the Agency. Apalachee conducts a Community survey biannually to obtain feedback as to how agencies in the community assess our services. The latest Community Survey conducted in 2013 indicated a high level of satisfaction with Apalachee’s professionalism (92%), ability to work with different types of clients (94%), confidentiality of services (100%) and overall quality of care (88%). We hope that any future contacts you may have with our agency are positive and productive. Because of the strict laws concerning confidentiality of services and employment under which this agency is governed, we are unable to provide a more detailed response in a public forum. Please feel free to contact us directly at (850)523-3200 to give us more specific feedback.

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Apalachee Center 02/04/2014

We appreciate the positive feedback regarding your experience with Apalachee, and will share your comments with staff.

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