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Pet Central Helps

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Community Stories

29 Stories from Volunteers, Donors & Supporters

2

General Member of the Public

Rating: 1

Filled out the online application(as instructed to do on the website) for a particular puppy and even put down a 2nd choice, in case #1 wasn't available. Received a communication stating someone would contact me within 48 hours. I contacted the rescue at 48 hours to follow up on my app. and was hoping to set up an appt. at Pet Smart on the following day, where the puppies were going to be. I was told that they were just starting to go thru applications for this particular puppy and that she would be calling me that evening. Never received a phone call! Next day, received an email to come see the puppy at Pet Smart and possibly take it home that day. Go to Pet Smart just to find out they let someone else come in that day and adopt him. Then, this particular "volunteer", who clearly shouldn't be dealing with customers, decided to try to lie her way out of it and said she tried calling a dozen people the evening before and no one answered. Total LIE!!! My phone never rang and never got any messages. Another volunteer had the nerve to ask if we put a deposit down. You CANNOT put a deposit down if your application hasn't yet been approved. There, again, that was the point of me calling to check on my app the day prior and yes I would have put a deposit down had they allowed me to. Then, the director comes to talk to us and keeps making ridiculous excuses for this "volunteer". I was super annoyed by this point. So, basically what me and my DISAPPOINTED family learned thru all of this is that clearly it means nothing to fill out there useless application and there customer service was in the toilet. Process is completely broken and they have a terrible way of conducting business. I would not recommend this place to anyone!!! If I could rate ZERO stars, I would.

Board Member

Rating: 5

PCH has the best volunteers! They are truely caring, helpful, kind, and will do anything for the dogs & cats they rescue. It really amazes me how dedicated they are. PCH volunteers show love on a daily basis.

General Member of the Public

Rating: 5

i adopted Yadi and Jaxson from PCH. Jaxson came to them with a crushed foot so the vet recommended the leg to be amputated. PCH took care of every thing. They are the best two dogs ever. PCH does a great job of caring for their animals.

General Member of the Public

Rating: 5

My dealings with PCH involed them helping my employee with PCHs food bank operation. Their help allowed this person to keep their dogs instead of surrendering them.

I know several people involved with this rescue and their passion for rescue and placement of dogs is 2nd to none. Truly believe they go above and beyond.

1

Volunteer

Rating: 5

I have fostered several dogs through Pet Central Helps and each time I have found them to be attentive, caring and to always have the pets best interest in mind. A couple of the dogs I fostered came to Pet Central Helps with health issues and each time they have been seen right away and taken care promptly. I will continue to foster through Pet Central Helps for as long as I can!

Volunteer

Rating: 5

Not only did I adopt my spoiled baby Theo (top picture before PCH rescued him, bottom pictures of him in his happy new life) from PCH, but I spend a good amount of time volunteering with this organization as well. There are so many ways to be involved, and we have a lot of dedicated, hard working, and kind volunteers. For PCH, its not just about adopting out pets; its about making connections, pairing people with an animal best suited for their life style, and then keeping that pet with their family. They have great resources that they offer to families who adopt to ensure this. They prioritize the health and well being of their pets; they spay/neuter, microchip, and provide all age appropriate vaccinations and shots to their pets; and they meet all the medical needs of their animals ASAP. And on top of that, PCH does it all without facility construction being completed. All animals are in foster homes, so the great work that PCH does will be quadrupled when our awesome facility is complete. Have questions about PCH, our mission or values? Check out their Facebook page, or bisit their website at www.petcentralhelps.org

1

Client Served

Rating: 5

We have adopted two puppy's from pet central helps! Atlas who 10 months now and max who 4 months now. They were very friendly and helps us with information and ways to help us with our dogs. They check in with us to see how our dogs our doing. They also have groups where we can post pictures of how our dogs so they can see how they are doing. And we can also puppy's for there littler and how big there are getting. We truly appreciate pet central helps. I have and will recommend them to anyone looking for a animal! They truly care for all the animals.

2 Holly H.1

Client Served

Rating: 5

We fostered Edgar before adopting him. He’s paralyzed, but PCH took him in. They never give up on the dogs, and provide excellent care. The staff is friendly, supportive, and helpful. They are a nonjudgmental, helpful community resource with progressive shelter approaches to help pets stay with their families.

Previous Stories
6

Volunteer

Rating: 5

I have fostered several times for Pet Central Helps. They make it super easy, and provide excellent support and answer all my questions. I highly recommend fostering through Pet Central Helps. This is a great not for profit that is going to bring valuable resources to our community.

4 Alexis L.1

Client Served

Rating: 5

I adopted my second dog after fostering and volunteering with these guys for over 6 months. Everyone who I've ever meet volunteer, Foster or even adopter wise has such a love for animals! Plus the board members are amazing some of them are my favorite people. One of my favorite sayings is going to adoption events and talking to the people who are looking into adopting and the joy they have taking home their new forever friend! It's always satisfying when an animal finally gets a home after it's been to adoption event after adoption event or it's gotten brought back for reasons not of the animals fault and they end up finding their home after being there for so long and the updates we get from the new owners on how they couldn't imagine life without them.

2

General Member of the Public

Rating: 1

My experience was not so great. I found the volunteers to be unpleasant, rigid and uncaring about the dogs. They don't seem to care about the safety of their puppies. They were more interested in making money than making sure the dogs go to good homes.

Client Served

Rating: 4

We adopted Reese (formerly Della) on January 17..what a snuggly cutie pie. She has done so well with our family and Pet Central Helps was great in the entire adoption process.

1 John Simmons J.

Client Served

Rating: 5

That people were great and very kind and Dean the puppy we adopted is playful and took our other puppy as family quickly. We thank you very much

1 Tanya McGlade G.

General Member of the Public

Rating: 5

Stella (fka Terra) has been such a welcome member of our family. We had a Lab for 15 years that passed in the spring and it took us months to even want to find our new baby. Everyone has been so happy to have her and she has doggie friends on both sides of our fenced in yard. She is learning more every day and we are just so thankful to have found her. The person who was fostering her did an AMAZING job with potty training her also- she only had 2 accidents the first couple of days she was home and has been fine ever since.

1 Carrie F.1

Client Served

Rating: 5

We had a wonderful experience adopting our sweet puppy, Jack, from Pet Central Helps! Every person we talked to was kind, informative and more than willing to help. Communication was timely and efficient, and the adoption process was pain free.

Comments ( 1 )

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PCHSTAFF 11/16/2017

Thank you for the wonderful review! I cant Believe how big and handsome he is getting! I fostered him and his sisters :)

4 truthseeker15

Volunteer

Rating: 5

I started the foster process with Pet Central with a Pocket Pity who was placed into the caring paws program. Dexter was surrendered by the previous owner after all efforts were made to keep them together. After two short weeks of fostering, I decided he was the perfect fit for our home. The foster and adoption applications were both painless. They were thorough in having the animals checked by a vet prior to being fostered. They also had a dated set prior to the adoption to have Dexter neutered. They also take the time to microchip the animals as part of the adoption service. They are always available to answer any questions.

5 Megan Jenkins A.

Volunteer

Rating: 5

I have fostered, adopted and volunteer for Pet Central Helps. Fostering was a wonderful experience (7 five week old puppies that were dumped), but when it came time to go to their forever homes it was bitter sweet. I love the Pet Central does a 3 week, 3 month and 3 year checkup on the adopted animals. They support pet adopters to make sure there is success. Of course we kept one of the puppies, and he is a laugh a minute always makes me smile. Volunteering with this group is fun! They have great events in the community and volunteers are positive and hard working. I’m thankful we have this kind of rescue in central IL!

8 Rose S.1

Volunteer

Rating: 5

I am a foster for PCH and it's been a wonderful experience. This group truly cares about helping animals. Whenever I've had a health problem with one of the dogs from kennel cough, sick stomachs, or injuries they have quickly gotten care and medication to them. Some of them are rescued from the kill shelters in poor shape and PCH provides the medicines, shampoos, etc that is needed to help get them back to feeling good. I've enjoyed every dog that has come into my home. This is a great organization and one I'm proud to be part of in some small way.

19

Donor

Rating: 1

I sponsored one of this organization's dogs because of it being a puppy mill mom that was dumped in Kentucky and that it needed veterinary care. I followed up with her throughout and after she was adopted I found out this organization had adopted her to a someone who had multiple domestic abuse charges against him in the Chicago area?!?! It made me sick! Also I found out they do not do any reference checks on any of their adoption applications!!!

8 Christopher C.1

Client Served

Rating: 5

My Girlfriend and I went to a Petsmart 6 weeks ago to get something for our cat when Pet Central had an adoption event. The moment we saw her, we named her Stromy, we fell in love. For 6 weeks we have been extremely happy with her. She is fun, sweet and playful. She has been wonderful and Pet Central has helped out so much. Thank you so much.

5

Client Served

Rating: 5

Great people doing great things. Fantastic experience, you can tell they are professional and love what they do.