New Creation Counseling Center Inc

Programs: Summary of agency outcomes "john jung, executive director, retired on june 30, 2017. Rev. Kitty kincaid became the executive director on july 1, 2017 after serving as associate director since 2007. Ryan casto became associate director in july 1, 2017 after serving as director, program services since march 2016. "new creation counseling center counselors provided 12,549 clinical counseling sessions to 2359 clients in fy 2016. Included in those numbers are the 688 psychiatric evaluations. "the center provided 353,466 in value of uncompensated care. This is exclusive of insurance write-offs due to contracted rates. "the center had billing for direct services in the amount of 1,474,197 and receipts for professional services in the amount of 744,093. The total difference of 740,613 represents the sum of uncompensated care and insurance contract discounts. These figures are only for service billings, and do not include income from grants, other contracts, and support from ginghamsburg church. "total expenses for fy 2017 were 899,298. Total revenues (all sources) were 893,373. Revenue was over budget by 7% and expenses by 8%. Expenses exceeded revenue by intentionally upgrading several offices areas including construction of a second check-in window in the office, expanded office space for intake activities and the addition of 3 offices, all necessary for the growth of the tipp city main offices. "changed third-party billing service to focus more attention on collectables. At the same time, office staff participated in training for collecting money at the time of services. This has increased insurance collections by 14% and collections at the time of service by 25%. "expanded services for children with the addition of two counselors specializing in the treatment of children under the age of 5. Expanded services at fairhaven for children with the addition of a counselor specializing in children. "expanded psychiatric services were also realized with dr. Phillip hash increasing hours and the hiring of andrea westfall, rn, nurse practitioner in july 2017, tripling the capacity for psychiatry. "continued services to fairhaven church, operating four days a week and continued services at upper valley career centers, two days a week. An additional site for services was begun in east dayton and the greenville eum site was unstaffed in 2017. "received grants from the stouder foundation, the troy foundation, the miami county foundation, care source foundation and the tipp city community grant to pay for indigent care in psychiatry. "received renewal grants from troy, tipp city and shelby county united ways, as well as the title xx contract with miami county job & family services. All the grants were to support our work in providing care to medically indigent populations. "hosted three master's level counseling interns, one masters level social work intern. We also had one intern from miami valley career technology center for our business office. "provided three continuing education to the community including the grief, loss and joy of adoption, understanding the complexity of grief and loss, and trauma focused cbt. Performance indicators and outcomes for 2017 business function budget variance performance target: -there will be a maximum of 5% variance in the budget results: -actual agency revenue in 2017 exceeded the 2017 budget by 7% -actual agency expenses in 2017 exceeded the 2017 budget by 8% amount of money collected from payor sources performance target: -amount of money collected from insurances and guarantors will increase by 25% (compared to previous year results: -compared to 2016, collections from insurance companies in 2017 increased by 14% -compared to 2016, collections from clients in 2017 increased by 24. 8% service delivery effectiveness of service oq-45. 2 scores performance target: -50% of clients starting in clinical range demonstrate a significant change in overall score between test administrations, indicating a significant change in symptom severity -50% of clients starting in clinical range will demonstrate a drop in score to non-clinical range results: -of all clients who completed both an initial and follow-up oq-45. 2 assessment (sample size 290), 70. 34% of clients had intake scores in the clinical range (i. E. Scores greater than 63) -of those clients, 52. 94% experienced a significant decrease in score (i. E. A decrease of 5 points or more) when intake and follow-up scores were compared, indicating significant positive clinical change -of those same clients, 23. 45% had an intake score in the clinical range, demonstrated a significant drop in score, and had a follow-up score in the non-clinical range clinical elements performance target: -average client rating of major problem severity will be 4 or lower at time of discharge results: -a random sample was taken from charts of discharged clients, with closing requests occurring between 1/26/18 and 2/16/18. Of 91 major problems identified in these charts, the average self-report rating was 4. 29. Efficiency of services average dollar amount collected per unit of service performance target: -average dollar amount collected per service unit will increase 10% in 2017 compared to 2016. Amounts will be calculated monthly results: -average dollar amount collected per unit of service increased by 12. 16% service access length of time between date client scheduled a counseling intake appointment and the date of the intake appointment performance target: -monthly average time between scheduling intake appointment and the actual date of appointment will be 10 days or less. Results: -based on data from all intake appointments scheduled in 2017 the average length of time between date client scheduled a counseling intake appointment and the date of the actual intake appointment was 13 days length of time between the date client is put on psychiatrist wait list and the date of their first appointment with the psychiatrist or nurse practitioner performance target: -monthly average length of time between the date client is put on psychiatrist wait list and the date of their first appointment with the psychiatrist or nurse practitioner is 30 days or less results: -this information is not able to be precisely calculated at this time. The system used by the agency used to track psychiatric wait list was changed during the period in question, and data for when client was added to the wait list is no longer collected -as an alternative, the agency is able to track the length of time between the date client was scheduled with their initial psychiatric appointment and the date of that appointment. For 2017 calendar year the average wait time between date created and date of appointment was 13. 54 days