Mental Health America Of York And Adams Counties

Programs: The representative payee program offers assistance with financial and budgetary management to individuals recovering from mental illness and/ or co-occurring disorders. We also offer support, guidance, and training to individuals interested in increasing their knowledge and developing the skills necessary to independently manage their own finances. We continue to offer representative payee services for individuals who have no interest or have great difficulty in managing their own income. This program serves nearly 400 clients annually. Representative payees are also available to coach, guide, and support people interested in taking on more responsibility regarding their finances. This movement toward self-sufficiency will be individualized and unique to each person ready for the transition.

the consumer and family satisfaction team (c/fst) represents an innovative approach to gathering data by organizing teams of consumers and family members to affirm satisfactory services, identify gaps or trends in service provision, support providers in improving existing services , and identify consumer needs. This program is an essential element of a recovery-oriented mental health system in that it serves as a mechanism for the consumer voice to be heard. Consumer feedback is gathered through confidential face-to-face surveys and questionnaires , as well as focus groups, all survey tools are service specific and can be linked to a provider agency, as feedback is gathered, reports are generated and sent to the provider and its funding source, after a report rs finalized, cfst initiates an accountability meeting, this follow-up process allows cfst to highlight positive outcomes from surveys, as well as discuss with the provider recommendations for quality improvement, the consumer/family satisfaction team conducts a minimum of 300 surveys each year.