Intermountain Transit Career Ladder Inc

Programs: Uta operations training has trained extensively in a 3-hour customer service refresher training based on the gap analysis to further improve customer service skills of our incumbent operators. Also, uta operations training has provided additional refresher training to focus on defensive driving techniques for better safety, fuel economy via training videos from smith's systems. In addition, refresher training opportunities has been provided to ensure our operators are able to properly operate the mci wheelchair equipment to ensure safety to our customers. 508 refresher training opportunities has been provided. These trainings are critical to ensure our incumbent operators have a refresher on the skills that they need to improve their day-to-day driving performance. In addition, 86 new operators have also been trained to become professional operators. The combination of new hire and refresher training contributes to 22250 training hours. To summarize, these new hire and incumbent operator refresher training has enabled operations training to perform training that deem critical to ensure we provide service with safe and high quality of customer service to meet customer expectations. During this fiscal year itcli funded apprentice's and transit bus repairers, with training in apprentice wheelchair, apprentice brake and air suspension, apprentice steering, transmission, and aluminum tig welding which advanced the technical training needed by technicians. Educational data systems inc. Has completed the curriculum design and development of the schematics, diagnostics, hybrid and emissions modules which was identified by a gap analysis and prioritized by sme's. This curriculum is being used to supplement existing classes in bus, and in light rail. The diagnostics class is being taught as a standalone course and it is providing much needed diagnostics skill for electromechanics. These four courses have provided a much needed bridge for uta to close the gap on new technology which is pervasive in the industry, the validation of these courses against the industry standards supports our continued growth. The single car air test course which is taught using existing apta standards is a requirement of the fra for our commuter rail technicians. The result for uta maintenance was 140 training opportunities with a total of 3799 hours of training.