Homeownership Preservation Foundation

Programs: Through the homeowner's hope hotline, hpf provides comprehensive homeowner education and confidential foreclosure prevention counseling for free, 24 hours a day, 7 days a week, 365 days a year, in over 170 languages. Through committed partnerships with 7 hud-approved nonprofit agencies, approximately 300 certified housing counselors serve the homeowner's hope hotline. Since 2007, the homeowner's hope hotline has received more than 8. 3 million calls and has counseled over 1. 9 million homeowners. Calls to the homeowner's hope hotline average about 1,800 on a typical weekday. Homeowners receive counseling and education in order to make decisions about their specific situation. The counseling provides them the best information to do what is right for the homeowner.

making homes affordable (mha) is a federal program developed by the obama administration to assist troubled homewowners. Hpf provides initial review for eligibility for the making home affordable programs and helps determine next steps for distressed homeowners in mortgage crisis, providing connection to a counselor at a hud approved agency, or specific assistance referrals. Hotline calls are also triaged for specific needs such as potential mortgage assistance scams and making home affordable program special assistance for those experiencing issues. Hpf has been contracted by the administrators of the making home affordable program to run and manage the mha help team. The mha help team provides distressed homeowners an outlet to escalate servicer and program issues with the msc specialists for impartial review and move to work to resolution with the servicer.

the hpf model for post modification coaching delivers a scalable/nationwide delivery mechanism that has the capability to address all consumer debt and spending. The coaching and education occur over several months and four coaching sessions with the homeowner. In 2014, the program assisted 16,813 homeowners with their modification.

call center - hpf provides pre-eligibility screening for president obama's making home affordable program. The call center also triages calls which may result in foreclosure prevention counseling sessions. Anti-scam - hpf provides a dedicated team of agents to collect specific information for consumers who believe they may be a victim of a foreclosure rescue scam.