I frequent the Goldsboro Goodwill Store every week and purchase a lot of items as I even purchase and donate to needy individuals, especially in household items and clothing. First of all, there are NO shopping "CARTS" , only hand plastic baskets. When you pick up a large items, such as a picture, large arrangement of flowers, or large glass item, you have no cart to put the item in. I tried to put the picture behind the cash register area to hold until I could check out as I always shop for many items, and was told by the clerk I could not leave the picture in that area. These are at the front of the store and so where are you to put this picture while continuing to shop? I'm sure the clerks are doing their job, however the owners/Manager should be more accommodating in situations like this. I have been told I would have to pay for the large item, take it out of the store and come back in to continue to shop, thus having to write two checks. It would be to your best interest if you would have at least a dozen of carts available for shoppers. Also, your employees could exemplify a nicer attitude toward ccomodating customers when they have items too large for the hand basket which is also heavy when loaded with what you can get in it. It is awfully hard to carry items I your hands and try to continue to shop. This is a busy store on many occasions. Also, the pricing of many items is too high. I have observed a heavily used plastic bowl priced at $1.99 that you can purchase at the local Dollar Store/and/or WalMart for only 75 cents and it is brand new. Just last evening there were 5 rolls of wall paper that had the original store price as $1.00 and you have it marked $1.99. Naturally there are too many items to mention, I'm just trying to get the point across that many items are over priced. At one time the furniture at the Goldsboro Store was in POOR condition, actually was not fit to be on display. It stayed on display for 2-3 months, finally got missing. I am a big shopper whereas there are those who drop in for small items and don't need a cart. PLEASE take this complaint into consideration. 1) Needs Carts 2) Employees attitudes need adjusting and be more accomodating 3) Prices need to be more in line (You don't mark all figurines at the same price............ like $2.99 for one in excellent condition and the others might be of a different matter (cheaper materials) and be worth much less. Don't mark them all the same just because these are all figurines.
You will move more merchandise if you would provide shopping carts and be more customer friendly in helping with large/heavy items. Also, signs should be posted for parents to manage their children and "No running and Screaming" or a nicer word ( "No Loud Noise").
I am expressing my observation and suggestions to help this Store and the Customers. You will see an increase of Sales and you can move out more merchandise . Please note that I did not rate your store very low, however improvements are necessary. And until you provide shopping carts, customers should be able to leave large items at/near the check out so they can continue to shop for additional items. Going into your Store is to Shop, not be told you can't leave a large (16 x 20) picture in the "clear" area behind the cash register.
Having moved recently to the area and being an avid thrift-store-shopper, I am very disappointed to find that the Goodwill stores in and east of the Durham-Raleigh area do not have access to public restrooms for their customers. It seems that a business of that size should be required or would at the least be willing to allow restroom facilities. I also notice many of their stores do not even have shopping carts ! Those hand-held plastic baskets are bulky and do not allow for comfortable shopping, besides, if they had restrooms and carts available it just might increase their sales ! Show some consideration to your customers, Goodwill! They are the ones keeping your stores open ! And, I might add some of the employees could show some friendliness to the customers as well.
The Garrett Road Site is requiring donors to complete a donation form for THEIR records that states the donor's name and address, then the attendant gives donor a tax receipt. Attendant does not know why this is being required of them, just said it is directive from their corporate headquarters. I contacted the Central NC Goodwill website and they referred me to the Eastern NC website - said there are actually 4 independent Goodwill Headquarters in NC and each operate independently, so Central NC Goodwill would not answer my question as to why this new record keeping policy was instituted, or whether it was even legit or just some local attendants gathering up names and addresses for whatever purpose.I have been a longtime doner but I am not donating anymore if I don't get a sufficient response. I don't want advertising spammers mailing me or visiting my doorstep and I don't need Goodwill to waste $ on sending thankyou notes (if that is even an intention). If this is for their corporate tax reporting, a sign should be clearly posted on the inside wall for donors to avoid concerns.
This a HORRIBLE company to work for, and people should not donate to them! They micro-manage and will not let you make any decisions being a store manager. They watch their employees on the camera more than they do the people that come into the store and steal everyday. They don't tell you that when you are hired that you will be cleaning up pee and feces from people that decide to use the bathroom in the dressing room or outside in the parking lot and don't give you the right tools to clean it up. This is a very physically demanding job, where you have to work crazy hours, and sometimes don't even get a break because they don't have enough staff on, or there isn't another manager.
Goodwill claims that they are a non profit organization but will fire managers for not meeting sales, when you have no control over people coming into the store to buy things. Sometimes homeless people come into the store and ask for clothes and we have to turn them away and refer them to the Salvation Army, or helping hands mission because goodwill doesn't believe in helping out the homeless which I don't understand because everything in the store is donated to them. People need to be weary about working for Goodwill because you will not be happy. The money that you earn isn't worth the time, aggravation and stress that you have to go through at this place. They definitely don't live up to their mission statement.
This store traffics in drugs, employs drug convicts, calls the cops on donors, and fabricates legal cases against donors they harass. They appear to hate White people. Dana Marie Lynn impersonated in court the employee (still unknown) I donated items to. Lynn and the employee perp multiple felonies in this case. I spent two years in court defending myself. Apex, NC Police were involved because they traffic in drugs, as does the Raleigh PD. Lynn is still there.
They treat employees like children. They give the impression to the public that they hire people who could not get a job else where or who have disabilities or criminal records, but this is not true. Most employees have had long careers in retail or other normal jobs. But the culture of corporate is fire fast with just a phone call. One store has had 10 people fired or quit in the last 10 months and that's just one store so I can imagine it is like that in all the stores. The pay is great for retail in the area, so any smart person should know that when the pay and benefits are good but you still have high turnover then there is a major problem in the company. You are devalued and treating like a child, they will take your vacation days if there is bad winter weather and you can't come in and you have to use vacation days for doctors appointment. You cannot request for that to be your day off for that reason. So basically the culture is one of fear of always losing your job when you walk in every morning even when you are doing nothing wrong. And they will not tell you why they are firing you and will only fire you over the phone like cowards. They do help some in the community but I can see how much more they could do. My advice to Goodwill... Charity starts at home.... Treat your employees with more respect and involve them more with the company and its mission, if they have job satisfaction that will strive to make the company better! Have each store donate directly to a cause in the town it is located in, like sponsor a family for Christmas or donate unsold shoes and other items to the homeless or veterans. Involve and support your employees they are working hard when they first start out but your culture tears them down and they give up! And when corporate comes into the store please greet each employee and show some respect instead of instilling fear!!!
No way I will shop here. They are leading the public into believing they are non-profit, yet their President and VP earn an incredibly large salary. There are other wonderful thrift stores in the Raleigh area that can benefit, shame on Goodwill.
$800,000.00 a year to Dennis & Linda McLain. How can they qualify as a non-profit? With the little they do I will give to the Salvation Army next time. I fell that the public should know that there donations are going to fill the McLain pockets not help people.
Review from Guidestar
$800K a year for the husband and wife president and VP. I'll keep donating but I'll find another organization to which to donate. These people are scum.
Shame on Dennis and Linda McLain and on the Board of Directors for paying and accepting such grossly inflated salaries. They are earning easily 4 times more than a reasonable salary for their positions. The public has just learned of this scandal. What are you as the Board going to do about it?