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Nonprofit Overview

Causes: Adult Education, Education, Employment, Goodwill Industries, Job Training

Mission: Goodwill Industries of Eastern North Carolina provides employment focused on the value of every human being. Work enables people to realize their unique human dignity either directly or indirectly by providing the opportunity to perform the essential functions of a job, with or without reasonable accommodation, in a safe environment and earning a living wage. Goodwill is committed to a process of discovery that will lead to success through change for the company, its employees, and persons it serves. Goodwill views risk as an absolute essential in the process of realizing one's full potential as a person or company. Goodwill is committed to the use of its resources in a manner reflecting an awareness of its accountability for responsible programming that enhances the lives of people by applying the best of the business and program delivery world without regard to profit or nonprofit status. Profit generated through the application of sound business practices to its programming functions supports current programs, underwrites expansion, and enables program innovation.

Community Stories

15 Stories from Volunteers, Donors & Supporters

1

Donor

Rating: 1

The Garrett Road Site is requiring donors to complete a donation form for THEIR records that states the donor's name and address, then the attendant gives donor a tax receipt. Attendant does not know why this is being required of them, just said it is directive from their corporate headquarters. I contacted the Central NC Goodwill website and they referred me to the Eastern NC website - said there are actually 4 independent Goodwill Headquarters in NC and each operate independently, so Central NC Goodwill would not answer my question as to why this new record keeping policy was instituted, or whether it was even legit or just some local attendants gathering up names and addresses for whatever purpose.I have been a longtime doner but I am not donating anymore if I don't get a sufficient response. I don't want advertising spammers mailing me or visiting my doorstep and I don't need Goodwill to waste $ on sending thankyou notes (if that is even an intention). If this is for their corporate tax reporting, a sign should be clearly posted on the inside wall for donors to avoid concerns.

10

Former staff

Rating: 1

This a HORRIBLE company to work for, and people should not donate to them! They micro-manage and will not let you make any decisions being a store manager. They watch their employees on the camera more than they do the people that come into the store and steal everyday. They don't tell you that when you are hired that you will be cleaning up pee and feces from people that decide to use the bathroom in the dressing room or outside in the parking lot and don't give you the right tools to clean it up. This is a very physically demanding job, where you have to work crazy hours, and sometimes don't even get a break because they don't have enough staff on, or there isn't another manager.

Goodwill claims that they are a non profit organization but will fire managers for not meeting sales, when you have no control over people coming into the store to buy things. Sometimes homeless people come into the store and ask for clothes and we have to turn them away and refer them to the Salvation Army, or helping hands mission because goodwill doesn't believe in helping out the homeless which I don't understand because everything in the store is donated to them. People need to be weary about working for Goodwill because you will not be happy. The money that you earn isn't worth the time, aggravation and stress that you have to go through at this place. They definitely don't live up to their mission statement.

2

Donor

Rating: 1

This store traffics in drugs, employs drug convicts, calls the cops on donors, and fabricates legal cases against donors they harass. They appear to hate White people. Dana Marie Lynn impersonated in court the employee (still unknown) I donated items to. Lynn and the employee perp multiple felonies in this case. I spent two years in court defending myself. Apex, NC Police were involved because they traffic in drugs, as does the Raleigh PD. Lynn is still there.

10

General Member of the Public

Rating: 1

They treat employees like children. They give the impression to the public that they hire people who could not get a job else where or who have disabilities or criminal records, but this is not true. Most employees have had long careers in retail or other normal jobs. But the culture of corporate is fire fast with just a phone call. One store has had 10 people fired or quit in the last 10 months and that's just one store so I can imagine it is like that in all the stores. The pay is great for retail in the area, so any smart person should know that when the pay and benefits are good but you still have high turnover then there is a major problem in the company. You are devalued and treating like a child, they will take your vacation days if there is bad winter weather and you can't come in and you have to use vacation days for doctors appointment. You cannot request for that to be your day off for that reason. So basically the culture is one of fear of always losing your job when you walk in every morning even when you are doing nothing wrong. And they will not tell you why they are firing you and will only fire you over the phone like cowards. They do help some in the community but I can see how much more they could do. My advice to Goodwill... Charity starts at home.... Treat your employees with more respect and involve them more with the company and its mission, if they have job satisfaction that will strive to make the company better! Have each store donate directly to a cause in the town it is located in, like sponsor a family for Christmas or donate unsold shoes and other items to the homeless or veterans. Involve and support your employees they are working hard when they first start out but your culture tears them down and they give up! And when corporate comes into the store please greet each employee and show some respect instead of instilling fear!!!

5

General Member of the Public

Rating: 1

No way I will shop here. They are leading the public into believing they are non-profit, yet their President and VP earn an incredibly large salary. There are other wonderful thrift stores in the Raleigh area that can benefit, shame on Goodwill.

8

Donor

Rating: 1

$800,000.00 a year to Dennis & Linda McLain. How can they qualify as a non-profit? With the little they do I will give to the Salvation Army next time. I fell that the public should know that there donations are going to fill the McLain pockets not help people.

Review from Guidestar

7

Donor

Rating: 1

$800K a year for the husband and wife president and VP. I'll keep donating but I'll find another organization to which to donate. These people are scum.

7

General Member of the Public

Rating: 1

Shame on Dennis and Linda McLain and on the Board of Directors for paying and accepting such grossly inflated salaries. They are earning easily 4 times more than a reasonable salary for their positions. The public has just learned of this scandal. What are you as the Board going to do about it?

8

Professional with expertise in this field

Rating: 1

The chapter of Goodwill has eliminated all its programs aimed at the special needs community over the last few years. They had 2 programs that helped individuals transition from school to the working world. Despite being full to capacity every session, this program was closed. They also had a program where participants were brought in to work in the garden/farm. This too was closed.

Contrary to their advertising, this Goodwill does little more for employment and training than any other retail employer in North Carolina. They do still have a website that provides basic skills…but they closed the program that taught people office skills and how to get and keep such a position. I guess canned web videos are more efficient, and you don’t have to teach office demeanor or resume writing at all.

I was curious how this organization had such good reviews. Then I noticed, most of the positive reviews are written by people who work for the organization. Their lawyer wrote a review, how nice. Rene M. sounds like her organization is completely funded, if now owned by Goodwill.

This Goodwill excels at its mission. That mission is, of course, to make Dennis and Linda McLain a ton of money.

Professional with expertise in this field

Rating: 5

Tammy Lynn Center for Developmental Disabilities has had the good fortune to be involved with Goodwill Industries of Eastern North Carolina for several years. In our interactions with Goodwill Industries of Eastern North Carolina (GIENC), we have found them to demonstrate impeccable business practices and a genuine commitment to families and individuals involved with developmental disabilities. GIENC tends to identify unmet needs in their geographic area and mobilize resources to meet those needs in a highly thoughtful, productive, effective manner. Their reach is broad and their support for families involved with developmental disabilities is quiet, sincere, and extremely accountable. We are proud to have the opportunity to work with Goodwill Industries of Eastern North Carolina and look forward to a continued strong relationship with them in the years to come. We encourage others to learn about GIENC’s work and commitment by visiting their website at http://www.goodwillenc.org.
Mary Freeman, President & CEO Tammy Lynn Center for Developmental Disabilities