My Nonprofit Reviews
Review for Goodwill Industries Of Eastern North Carolina, Inc., Durham, NC, USA
I frequent the Goldsboro Goodwill Store every week and purchase a lot of items as I even purchase and donate to needy individuals, especially in household items and clothing. First of all, there are NO shopping "CARTS" , only hand plastic baskets. When you pick up a large items, such as a picture, large arrangement of flowers, or large glass item, you have no cart to put the item in. I tried to put the picture behind the cash register area to hold until I could check out as I always shop for many items, and was told by the clerk I could not leave the picture in that area. These are at the front of the store and so where are you to put this picture while continuing to shop? I'm sure the clerks are doing their job, however the owners/Manager should be more accommodating in situations like this. I have been told I would have to pay for the large item, take it out of the store and come back in to continue to shop, thus having to write two checks. It would be to your best interest if you would have at least a dozen of carts available for shoppers. Also, your employees could exemplify a nicer attitude toward ccomodating customers when they have items too large for the hand basket which is also heavy when loaded with what you can get in it. It is awfully hard to carry items I your hands and try to continue to shop. This is a busy store on many occasions. Also, the pricing of many items is too high. I have observed a heavily used plastic bowl priced at $1.99 that you can purchase at the local Dollar Store/and/or WalMart for only 75 cents and it is brand new. Just last evening there were 5 rolls of wall paper that had the original store price as $1.00 and you have it marked $1.99. Naturally there are too many items to mention, I'm just trying to get the point across that many items are over priced. At one time the furniture at the Goldsboro Store was in POOR condition, actually was not fit to be on display. It stayed on display for 2-3 months, finally got missing. I am a big shopper whereas there are those who drop in for small items and don't need a cart. PLEASE take this complaint into consideration. 1) Needs Carts 2) Employees attitudes need adjusting and be more accomodating 3) Prices need to be more in line (You don't mark all figurines at the same price............ like $2.99 for one in excellent condition and the others might be of a different matter (cheaper materials) and be worth much less. Don't mark them all the same just because these are all figurines.
You will move more merchandise if you would provide shopping carts and be more customer friendly in helping with large/heavy items. Also, signs should be posted for parents to manage their children and "No running and Screaming" or a nicer word ( "No Loud Noise").
I am expressing my observation and suggestions to help this Store and the Customers. You will see an increase of Sales and you can move out more merchandise . Please note that I did not rate your store very low, however improvements are necessary. And until you provide shopping carts, customers should be able to leave large items at/near the check out so they can continue to shop for additional items. Going into your Store is to Shop, not be told you can't leave a large (16 x 20) picture in the "clear" area behind the cash register.