Consumer Credit Counseling Service Of Maryland And Delaware Inc
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- EIN 52-0846275
- (410) 747-2050
- 6315 Hillside Ct Ste B Columbia MD 21046-3230 USA
- www.guidewellfs.org
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Nonprofit Overview
Causes: Financial Counseling, Human Services
Mission: The organization's mission is to help stabilize communities by creating hope and promoting economic self-sufficiency to individuals and families through financial education and counseling. Since 1966, guidewell financial solutions (also known as consumer credit counseling service of maryland and delaware, inc. ) has provided a comprehensive set of services that meets clients where they are in life and helps them achieve their financial and housing goals. Our efforts are supported by strategic public and private partnerships, including habitat for humanity of the chesapeake, university of maryland-baltimore, dover air force base, catholic charities, and more.
Programs: Financial counseling: we are a leading provider of financial counseling, including credit counseling, student loan counseling, bankruptcy counseling, and debt management plans. In 2017, guidewell financial solutions completed nearly 5,000 financial counseling sessions.
client services: the face of guidewell financial is its client services department who are tasked with triaging incoming calls, supporting client accounts, and ensuring customer satisfaction. In 2017, client services fielded over 40,000 incoming calls. We strive for 95% answer rate for all incoming calls. Guidewell financial solutions has a 98% rate of clients saying they would recommend our organization to a family or friend.
housing counseling: we are also a hud-approved multi-state housing counseling organization providing pre-purchase homebuyers education, foreclosure prevention counseling, and reverse mortgage counseling. In 2017, we reached nearly 800 homeowners. First time homebuyers group workshops are available monthly.
community education: along with individual counseling we also offer community education. In 2017, we facilitated 166 in-person workshops that reached 2,379 people and attended 52 community events/fairs that reached an additional 11,601 people. Workshops are completed on-site for partner organizations and include topics like credit reports and scores, rebuilding credit, identity theft, and homeownership.