They don’t really have competition so can do whatever they want, website to pay bills is confusing and not user friendly, customer service is non responsive to emails, when you talk to customer service on the phone they’ll lie to you about deadlines and fees that don’t happen, they’ll charge you $30 for attempting to use a cashiers check at their kiosk because it’ll bounce without any warning that the kiosk only accepts regular checks (the new kiosk has a wanting about how it doesn’t accept cashiers checks but the old one didn’t and the company doesn’t care or will admit fault saying it’s entirely your fault the cashiers check bounced despite there being no warning), and their main building has been closed since COVID despite things getting back to normal overall (lobby recently opened so my September 2022 issue wouldn’t have happened if it was open).
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- EIN 20-8643063
- (719) 668-3835
- 121 S Tejon Street 5th Floor Colo Springs CO 80903-2216 USA
- http://www.projectcopecs.org/contact.htm
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Nonprofit Overview
Causes: Religion
Mission: To operate exclusively for public, charitable, or educational purposes to benefit the colorado springs utilities community and the communities that are significantly affected by operations of colorado springs utilities.
Programs: The project cope program provided emergency utility bill financial assistance to residential customers of colorado springs utilities. Through partnerships with eleven nonprofit agencies, the foundation provided assistance to 3,665 households to help keep their energy and water services active which impacted 6,030 adults and 5,084 children in the colorado springs community in 2014.