I think Goodwill has lost sight of its mission statement. I work as an employment advocate for an individual with disabilities. I helped her apply for a job with Goodwill at a specific location that had open positions. A few days later, Goodwill's K.S. contacted this individual and set her up for an interview at Goodwill's Colonial Heights location. When the interview date came, I drove my client to the Colonial Heights Goodwill only for the young lady to come back to my car ten minutes later in tears. Apparently, the manager at the Colonial Heights Goodwill had no clue who my client was and told her that he has no record of an interview. Sadly she was turned away. This one strike one for K.S. at Goodwill. Strike two came when I helped my client apply for another Goodwill, and guess what...K.S. calls her again, confirms the position is for Retail Associate Customer Service. By the end of this call, K.S. tells my client to go to a Goodwill location off of Hull Street for an interview for a Donation Attendant position. When my client tried to correct her and say that she applied for a Retail Customer service position at the location off of Midlothian Tnpk, K.S. proceeds to berate my client and tell her that she was wrong. It is so sad and disgraceful that Goodwill has become so money hungry and disregarding of the vulnerable population they claim to serve. Goodwill needs to lose its nonprofit standing as they do not act nor operate like a nonprofit!
Review from Guidestar
Goodwill of Central Virginia really does what they say! They are not only providing employment preparation and training programs but they do so much more. This school year they provide much needed assistance to the PTSAs at Chesterfield County Public Schools. They are known for supplying support services for the special needs individuals once they become adults.
Goodwill helped me get back on track after being released from the state penitentiary. Through Goodwill's Community Employment Center, I was able to access valuable job seeking services and counseling. I attended their Re-entry Workshop which gave me excellent advice and also provided me with professional interview attire -- a suit, 2 ties, shoes and a belt. I began interviewing and landed a part-time job in the restaurant industry. Like Goodwill suggested, I looked for opportunities to do more in my job, started doing those things, and was offered full-time employment shortly after joining the company. Now, I tell everyone about Goodwill and its Community Employment Centers. They helped me so much in the next steps of my life.