Network Health

Rating: 4.46 stars   13 reviews

Issues: Health

Location: 101 Station Landing Medford MA 02155 USA

Mission: Since 1997, we have been committed to our mission of improving the health and well-being of our members and their diverse communities. Today, as a Tufts Health Plan affiliate, we provide access to high-quality, comprehensive health care coverage to more than 215,000 residents who qualify for MassHealth, Commonwealth Care, and the Medical Security Program in more than 300 cities and towns across Massachusetts. Our mission: Our health plan improves the health and well-being of our members and their diverse communities. Our vision: Network Health is the plan of choice for MassHealth and Commonwealth Care members and providers. We are nationally recognized for our innovative programs and partnerships. Our core values: Our members come first. Their health care needs guide all our decision-making. Our partners are key to our success. We partner with members, health care professionals, and community groups to advance excellence in care and service. Our employees are our greatest asset. We respect the worth of each employee. Our work environment promotes creativity, teamwork, professional growth, and a bias to action. Our integrity is absolute. We are good stewards of our resources while being socially responsive to the needs of the diverse communities we serve. Our services are driven by quality. We strive for continuous improvement and innovation in all that we do.
Results: We offer an integrated care model, providing a team of in-house medical, behavioral health, social care, and pharmacy professionals to coordinate member care, and partner with more than 20,000 primary care providers, specialists, hospitals, and community organizations across Massachusetts. We earned National Committee for Quality Assurance (NCQA) “Excellent” Health Plan Accreditation, NCQA’s highest accreditation rating, for our Network Health Together plan. Since 2010, we have been ranked a top-10 Medicaid health plan nationally, according to NCQA's Medicaid Health Insurance Plan Rankings. Additionally, we are nationally recognized for our innovative programs, garnering a Case In Point Platinum Award for Best Overall Case/Care Management Program from Dorland Health, and for having the Top Leadership Team among health plans nationally from HealthLeaders Media.
Programs: Operating as a nonprofit, we are one of six organizations contracted by the Commonwealth of Massachusetts to serve a portion of our state’s Medicaid and Medical Security Program population. We offer three health plans: Network Health Together® (our MassHealth plan), Network Health Forward® (our Commonwealth Care plan), and Network Health Extend™ (our Medical Security plan).

2012 Top-Rated Nonprofit
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Community Reviews

Role: Professional with expertise in this field
Rating: 4 stars  

NWH customer services is very professional and they help the patients and providers above and beyond their duties

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

A lot

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Role: General Member of the Public
Rating: 5 stars  

The Network Health representatives that I spoke to were very helpful and made their plan options and costs easy to understand. They offered to help me fill out the paperwork and seemed genuinely concerned about my case. Thank you Network Health!

Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

Life-changing

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 3 stars  

Network is helpful and dedicated and caring to their members.

Would you volunteer for this group again?

Likely

For the time you spent, how much of an impact did you feel your work or activity had?

Some

Did the organization use your time wisely?

Quite well

Would you recommend this group to a friend?

Likely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Role: Professional with expertise in this field
Rating: 5 stars  

I have worked closely with Network Health over the past year and have witnessed firsthand how deeply this organization cares about its members and health care issues in general. This is a group of people dedicated to ensuring everyone in Massachusetts not only has affordable health care coverage, but access to care as well. They are passionate and smart and have made a tremendous impact in our state.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2011

Was this review helpful? 
Rating: 5 stars  

A friend of mine has network health and they have been wonderful! Any time she needs assistance, from asking questions about the paperwork to setting up appointments, the staff are always more than willing to do their absolute best to aid her. Really helpful and dedicated organization. Thank you!

Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

1 person found this review helpful

Network Health really cares about its members and goes out of their way to make sure they understand what's available to them. They are a great resource for people looking for help in understanding a complicated thing.

Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 3 stars  

Little disorganized. Lack sharing of information form one person to the next.

Will you volunteer or donate to this organization?

Unlikely

How much of an impact do you think this organization has?

Some

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

In my experience, most health care providers seem to have as little interaction with their members as possible. What I like about Network Health is their commitment to treating the whole person, encouraging activities that promote a healthy life style and rewarding their members for persuing preventitive care.

Will you volunteer or donate to this organization?

Likely

How much of an impact do you think this organization has?

A lot

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Rating: 5 stars  

I have been working in collaboration with Patricia Ortiz, Adelin Nunez and
Thalia A. Cordon. I will say they have been extremely helpful and far exceeded my expectation. they are very supportive of the community and collaborate as much as possible. Network Health Thank you for being a great partner.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

A lot

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful? 
Role: Professional with expertise in this field
Rating: 5 stars  

On behalf of SSTAR we are greatly appreciative of all the hard work and effort Network Health has offered us in asisting our patients and providing them with helpful information that has made it easier for them to understand their health coverage as well as locating providers for every need.

How does this organization compare with others in the same sector?

Very Well

How much of an impact do you think this organization has?

Life-changing

Will you recommend this organization to others?

Definitely

When was your last experience with this nonprofit?

2012

Was this review helpful?