My Nonprofit Reviews

In 2021 my husband David was diagnosed with a rare cancer, Chordoma was a strange and terrifying word for us. We did a ton of research and the best Dr to take care of him was at MDANDERSON in Houston. We went through all the processes to find a place to stay, being on a fixed income made things difficult. We got a call from a wonderful person named Tiffany, she had called to let us know that we could stay at ASCF. What a godsend. She helped us with everything. This was all at the beginning of Covid, and there were so many restrictions with the hospital. Scariest thing ever was to drop my husband off at the door the day of surgery not knowing if it was the last time we would see each other. Tiffany helped give me a sense of calm. Such a beautiful person. We got through the worst part that year. We need to return each year to have scans etc and meet with the Drs on potential recurrences. The next year, we got to stay as well. Hubby is in a wheelchair now and Fernando the maintenance master, built a ramp in a matter of minutes for him. To say we’re grateful for it all is an understatement. Fast forward to 2024. Something has seriously changed with ASCF. Went through the procedure of app and background check, never got a confirmation that it was received. Tried to call several times, no answer. Tried to text, no response. Finally tried to call again and got a person on the phone. She was nasty and not very personable. Her comment was “ fill out the app and background, if you don’t hear from us the week before arrival then we cannot accommodate you, you should probably have made other arrangements. You should not be calling, just fill out the app “ I was so stunned, I told her, I just wanted to know if you got the app. Never heard a word back. So I did call and got someone who said no we cannot accommodate you. Had to get hotel for the stay. We decided to drive by and see if anyone was there just to say hello and if anything has changed by chance. Not a person anywhere. There was no staff, no one in the office, and no families. We saw a gentleman he said he was leaving and that there was no one there at all. We came back every single day that week, just to see, not a soul. The very last day we did come by and there was one family coming in. That was 6 days with an empty ASCF. I cannot even begin to say what that young man told me about getting in. I told him thank you and we left. It seems to me that this place has become a thing of the past. Seeing all the dress up galas and fund raisers, etc seems to be just for status. Our picture is the very first thing you see when you go to the web site and I did appreciate all they did for us in the beginning, but I can say that several families have contacted me with the same stories. We seem to be the left behind return families. We would love for our faces to be removed as advertisement since we may never be invited to stay again since this review. Sad but probably true.