My Nonprofit Reviews

In the past two years, there have been 7-8 Resident Service Coordinators come and go from pep properties. Management has obviously been problematic. This RSC position is to have daily, in-depth, confidential interactions, conversations with the Senior Residents. This is a position that not only offers assistance in a variety of areas, but needs to gain trust. HUD has a rather substantial list of services that need to be provided for the residents and these have not been provided and the lack of which has not been addressed. HUD requires these services as part of the millions in funds that pep receives. Senior Residents have a variety of needs, and the constant turnover of staff is not serving them properly and upsetting. Residents are leary of bringing up their concerns for fear of retaliation. Residents have written pep offices and received zero response to their concerns, complaints. There definitely is a lack of “community” and “participation” among the residents because of these turnovers. HUD has been notified prior and will continue to be sent information on this disservice to the Senior Residents at Casa Grande Apartments, Edith St. Apartments in particular.