My Nonprofit Reviews

As much as I admire the mission of CPR, I cannot provide a positive review with the lack of communication and unprofessional communication we experienced worn our adoption. The founder/owner of CPR rescinded our family's application and cancelled the adoption of our puppy for UNFOUNDED reasons just two days before we were scheduled to pick up our puppy from the foster mom. The owner cancelled the adoption despite the foster mom’s confirmation that we were good to go just days earlier and needed to do nothing else before picking a SPECIFIC puppy for adoption. The one pup we were told we had to do nothing else to get by foster mom, was adopted out to someone else before the earliest date they were even allowed to be picked up. Where did this puppy go? The terrible communication and these actions were extremely unprofessional, unwarranted and very upsetting to my 3 young daughters, my husband and I. 

Initially, the owner emailed my husband asking a question about how we knew of puppies available to adopt before they were listed. My friend, who previously adopted through CPR, was made aware of the available puppies from the foster and shared with us since she knew we were looking. We explained how we found out without specific names, but the owner demanded a name. After telling our friend we were afraid she/we were not supposed to know about the puppies, our friend messaged the foster mom, who stated “I will take care of it.” (screenshot 5/9/22) So we assumed it was taken care of and didn’t reach back out to the owner. My husband then continued communication with the foster mom. We asked if we needed to do anything else to reserve a specific puppy, Freya. The foster mom texted “nope.” (HAVE SCREENSHOT) We then scheduled a pick up day/time, 6/4/22. 3 days before our confirmed pick up time, the owner called my friend stating we were at risk of not adopting due to us not responding to an email. She said there were other emails we didn’t respond to that we had no knowledge of as well. the owner never tried any other form of communication to contact us directly, even though they had all our contact info. I immediately emailed the owner and apologized for any miscommunications (EMAIL SCREENSHOTS), and she responded with a very harsh, unprofessional email saying she canceled the meet and greet and rescinded our application. (EMAIL SCREENSHOTS) We were devastated! How were we going to break it to our 3 daughters who had their hearts set on this puppy?! 

After this, I called the owner to see if we could work things out. We explained we didn’t respond to the email because we thought the issue had been taken care of by the foster mom. She also stated that our story wasn’t matching the foster mom’s, so I also requested that we speak all speak together so we could avoid further communication issues. The next day we had a conference call. Between the two conversations, we were questioned excessively and no apologies were provided for the extreme reaction and assumptions that were made. In addition, we were told that the puppy we specifically secured had been adopted before the earliest available pick up day/time so we had to pick a different puppy. If specific puppies can’t be reserved, then that should be more clearly communicated.

Lastly, in every. single. email and phone call the owner repeatedly and excessively announced her many her titles to us (owner, founder, director, etc) This was unproductive,  unhelpful, and unnecessary. Once is sufficient. Why does she need to share her title(s) so repetitively?! 

We are so thankful and blessed to have our new furry family member, but this process should not have been so unprofessional and stressful. For those who want to adopt, choose a DIFFERENT animal rescue if you don’t want to deal with someone who communicates unprofessionally, rescinds previously approved applications and adoptions based on unfounded assumptions without any attempts to communicate with the family, and doesn’t apologize for their mistakes and wrongdoings.