My Nonprofit Reviews

I contacted 2Paws with interest in adopting 2 kittens. The person in charge of emailing was fine at first, but things went south pretty quickly when they couldn’t get an immediate response from my current vet to get vax records for our senior cat. Our vet’s office was very busy at the time, as they were adapting to COVID protocols with reduced staff. The 2Paws contact essentially gave it one day (and this was after I had waited 5 or 6 days to hear from them AFTER getting two personal references and submitting some pretty personal info) and then moved on to the next adopter. The email response was so rude and dismissive, essentially saying, “Tough luck about your vet. If you don’t like it, maybe you should choose a different one.” I went on to adopt with a different rescue the following week, and with a great deal more professionalism. I get that rescues are largely staffed by volunteers, but when you work with the public, these types of bad interactions don’t help anyone.