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ConcernedCitizen12

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1 reviews

Review for La Casa De Esperanza, Waukesha, WI, USA

Rating: 1 stars  

Do not use La Casa De Esperanza as they are dishonest and attempt to do unnecessary work and charge the local government or you for the work. As part of a weatherization energy audit, they recommended replacing existing water heaters in a building with what the repair tech said was a more efficient model. When I pointed out that the existing models had an estimated yearly energy cost of $205 vs. the new model that had a cost of $266, the contracted tech from ActionWI said he didn't care as he was paid to install them. Only when I mentioned that I completed a fraud report with Neighborhood Services did they hold off on replacing them. The existing more efficient models were still under warranty as well. They have a long record of complaints and audits that confirmed poor quality work. In addition, the initial weatherization energy audit was very poorly done. They did a fraction of what they should have done, and the results were questionable at best. Don't use them.

On April 19th, 2021, they had one of their sub-contractors (Action Heating & Cooling) come out to the 4-plex apartment building to replace all 4 thermostats, even though 2 of them had recently been installed, were of the digital type, and were working just fine. This resulted in unnecessary work and unnecessary expense.

If I had to make changes to this organization, I would...

Sub-contractors should question when they are told to do work that should not be done, rather than be content that they have been given paid work.

Role:  General Member of the Public