My Nonprofit Reviews

When it became clear in late March that we would not want to travel to Africa in June with Overseas Adventure Travel due to the COVID pandemic, we exercised the "cancel any reason" clause in our trip insurance. We received written confirmation from OAT stating the amount of our cash refund (which was correct) and defining what other steps we needed to complete. We completed those steps the same day.

Nearly 6 months later we were still waiting for a refund despite numerous phone calls and another promise we would have it in 30 days which was made at the end of July. At the end of September after more phone calls and email with no results, we asked for assistance from Elliott Advocacy. Four days later the refund is in our bank account. Thank you Elliott Advocacy (and especially Michelle).