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Mrs. G.

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2 reviews

Review for Umbrella of the Capital District, Inc., Schenectady, NY, USA

Rating: 5 stars  

My husband has been an Volunteer for many years now. He enjoys helping the people. He no longer does the "heavy lifting" leaving it to the younger volunteers. However, he does perform many services that the clients need. This work with Umbrella keeps him active physically and mentally. He also earns some compensation at $15 per hour paid by the client. The staff at Umbrella are excellent.

As a wife of an Umbrella volunteer, I have seen what an impact the organization has had on the Community. It
enables the people aging to stay in their home. I, myself, have a house cleaning person from Umbrella. She does an excellent job and very pleasant and personable.

We have recommended Umbrella's services to many people who had not known they even existed. The word
has gotten out and more people know of Umbrella the last few years. I have never heard of anyone dissatisfied
with their services from the people we pointed in their direction.

Umbrella is a GREAT organization!!

Role:  Volunteer

Review for Umbrella of the Capital District, Inc., Schenectady, NY, USA

Rating: 5 stars  

After my husband became involved as a handyperson with Umbrella of the Captial District, I learned the full extent of their services and the impact on the senior community in the area. I volunteered to do survey calls to the members in regard to customer satisfaction. By doing the survey calls, it could be determined what, if any, negative thoughts the members had and how Umbrella personnel could correct them. In all honesty, in conducting my survey calls, there is a very small per centage of negativeness presented. The members do present good positive re-enforcement. They also submit positive suggestions to make the services even better than they are. I wish every community had an organization like Umbrella of the Capital District to serve their area. Umbrella of the Capital District gives the senior residents peace of mind that they can face the challenges that arise from aging and staying in their own homes.

I've personally experienced the results of this organization in...

By listening to the seniors when I conduct the surveys I hear so many wonderful things they relate about Umbrella's services and personnel

If I had to make changes to this organization, I would...

At the present time, nothing.

Would you volunteer for this group again?


For the time you spent, how much of an impact did you feel your work or activity had?

A lot

Did the organization use your time wisely?

Very Well

Would you recommend this group to a friend?


What one change could this group make that would improve your volunteer experience?


Did your volunteer experience have an effect on you? (teaching you a new skill, or introducing new friends, etc.)

Yes, it made me realize how our seniors are coping in their world of retirement. As a senior myself who is retired, I could relate to their needs and experiences.

How did this volunteer experience make you feel?

Good and productive

When was your last experience with this nonprofit?


Role:  Volunteer & Conducted telephone customer satisfaction surveys.