My Nonprofit Reviews

On August 2019 I booked a Norwegian Airlines R/T ticket from Miami to London Gatwick for 2 pax . I thought I had a made a mistake with my reservation and I cancelled it and I made a second booking for the same flight. I was charged for both, but I opened a dispute with my bank regarding the first booking that I had cancelled. I received a temporary credit for the bank.Unfortunately, that was a mistake because that ticket was fully refundable and I did not have to make a claim since the airline fully refunded that charge a few days later. So, at this point I had a double charge of $ 691.60 each ( first booking that was cancelled , second booking made after the cancellation) and a double credit of $ 691.60 each ( temporary credit and refund from Norwegian Airlines). A few weeks later, because of the duplicate credits,the Bank reversed the temporary credit that had issued previously. So at that point, I assumed that the situation was clear, because there was no duplicate credits and my second reservation was regularly charged.
Upon showing at the airport I was told that my pending reservation was cancelled because of those previous duplicate credits. Although at that point there were no duplicate charges, because the bank had reversed the temporary credit and I had so far, three charges of
$ 691.60 each and two refunds of $ 691.60 so there was still a valid charge and my reservation should not had to be cancelled. So, unfortunately, in order to travel, that day I had to buy a new outbond ticket being charged $ 769.80 and a few days later an inbond ticket for $ 539.80 on top of the $ 691.60 already charged.
Upon returning back home, I started a dispute with my bank for the two additional charges of $ 769.80 and $ 539.80 because I assumed that the airline should not have had cancelled the second booking. I also tried to resolve the issue directly with the airlines. After more then two month, without being able to solve the problem and getting a final refund, I decided to contact Elliott and I got in touch with Dwayne. I explained all the situation to him and he contacted the airline. A few weeks later the dispute was fully resolved. I got a permanent refund for the two higher tickets I had to purchase.
Thanks to Elliott I could solve such problem and get my money back. The had been so helpful and professional.
Thank you again!!