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Lisa R.14

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1 reviews

Review for Watershed Management Group Inc, Tucson, AZ, USA

Rating: 1 stars  

If you are thinking of working with Watershed Management Group on a project, think again.

I'll try to make this brief, but give you an overview of what happened. I attended 2 workshops and 2 installations at WMG. My boyfriend Sam and I volunteered 16 hours to earn hours to host our own co-op installation workshop. In the workshops we were told that the Tucson Water Rebate may take care of the whole cost of installation, we were excited about this opportunity. Next step was a consultation that cost $285. Where the designer came out and came up with a rainwater harvesting design for $5,800. Even though I had explained to her my budget of $2-3,000. Hoping the $2,000. Rainwater rebate would cover most of it. I asked her to rework it to fit my budget and she said it would be $50/ hour to re-work my plan! I said no thanks but now I've spent $285 and don't want to spend more money to rework her plan, so I'm stuck. I wrote her to explain my dilemma and got ghosted for 3 months. Frustrated, I wrote the director and was not contacted at all for 1 month. So I went to the Watershed Management lab in person and spoke with someone and the director called me the next day, he didn't give a refund and recommended I get the planned reworked with a new designer. I decided to give it another try. I then got an email saying it was too costly to put me with a new designer and put me back with original designer. I wrote and said this wasn't ideal and no joke, this director called me 'hostile' in an email saying maybe they shouldn't work with me. Then called me and I asked him why he said I hostile in the email and he said my 'font size got larger' which I didn't see on my end at all! So I'm out $285 y'all and apparently I'm hostile! I never yelled, cussed or was rude during any interaction and I just don't get it. I told them my experience calmly and directly. Sigh, I really don't like confrontations but they are too disorganized, unprofessional and all over the place to give an affordable rainwater harvesting plan. Highly recommend you don't go with then for rainwater harvesting needs.

Role:  Client Served