My Nonprofit Reviews
Review for W EDWARDS DEMING INSTITUTE, Ketchum, ID, USA
The Deming Institute was instrumental in teaching a company that I cofounded how to work together, break down barriers, focus on understanding and improving systems instead of finger pointing and blaming people, and many other important lessons. We were able to improve trust significantly between the workforce and management, and people felt like their team members had their back. It became a much more fun place to work, and morale improved tremendously. Not only were people beating down our doors to work for us, but I was surprised how this gave us a strategic advantage when we were bidding on acquisitions of other companies. We had a clear advantage over the other bidders because of the health of our organizational culture. People want a work environment where they are trusted and their voices are heard.
The Deming Institute helps companies create work environments where people are allowed to take pride in their work. If a worker sees something broken in the system, their voice will be heard and management will respond and fix the system, instead of vilifying the worker. This takes long term thinking and a commitment to something bigger than this quarter's bottom line. Investment in quality and in the future helps ensure job security for everyone. An aim that everyone should win helps lead to joy in work for all.
None of this is easy. Deming didn't offer a quick fix. You'll see things improve quickly once you start. And over time, your company will become more and more resilient as everyone adopts the new philosophy and works together toward a common aim, continually learning and improving together. This journey never ends!