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catlover2019

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1 reviews

Review for Sacramento SPCA, Sacramento, CA, USA

Rating: 1 stars  


The Veterinarian who examined my cat and who is a retired Veterinarian, performed excellent medical service. However, the experience I had getting the original appointment, and making a follow up appointment rises to the level of harassment. Later, this not for profit director and Director of Animal Services committed an extortion, and illegal retaliation against me for having made complaints about their unprofessional and harassing staff members. You don't threaten a client because she does not want to be berated about the SSPCA's policies that don't have anything to do with a scheduled follow up appointment.

This not for profit is using an unsecured third party software to schedule appointments and contact clients by email. That software purportedly takes in accurate information about the pet's name, species type, weight, age (even by month!) and why the client wants an appointment. But apparently the data the appointment setting software collects is conveniently invisible to the director and Director of Animal Services.

Do not do business with this spca. It is nothing like other animal shelters within the ASPCA's purview. The director sent me a hostile email, and phoned me exactly at a time I informed him not to call me with cause. His email demonstrated his blatant negligence to look at records. My animal is a cat, with a specific disease and is in pain. He is not a dog.

I sought a second Veternarian's opinion, for my cat who is suffering from a serious disease and is in pain, and I received that opinion from the retired vet who presumably volunteers at this ASPCA center.

Here's a sample of the erroneous error from the director, not the vet: 'you said the dog “needs to have a biopsy at least one of his inflamed paws.”

During all my communications, I identified my pet animal as a cat. At the very least they could have examined the fact that I was already a client at their Vet Center and paid for service. But he continued "I believe the same to be true about the grooming issue for you other dog. In your appointment request, where you wrote that you would “love to have him groomed but he is hostile to even having his fur combed or brushed.” Based on the information you provided below, I believe you were providing this as background for the appointment as you were likely to ask the veterinarian for a sedative so the dog could go to the groomers. That last part was not in the appointment request, so my staff became concerned that you were seeking grooming and reached out to you to again ensure there was no confusion when you arrived for your appointment."

I never stated I owned a dog. The SSPCA's website uses software HQ Clinic which demands asks for the name of the animal and species. I described my one of my pets as a cat, 25 lbs, long-haired orange tabby. You have to fill in all the database fields even if you don't know the date of birth of the animal!

Who in the world thinks a long-haired orange tabby is a dog?

This director lied in the email to me when stating he reviewed my appointments! Here is a sample of the results of making an online appointment from the SSPCA.

We look forward to meeting you and BIG CAT during your scheduled appointment on
3/25/2019 at 11:30 AM. Please arrive 10 minutes before your appointment to complete
any necessary paperwork. We are located at 6201 Florin Perkins, Rd. Sacramento, CA 95828. We look forward to meeting you and BIG CAT during your scheduled appointment on 3/25/2019 at 1:00 PM. Please arrive 10 minutes before your appointment to complete any necessary paperwork. We are located at 6201 Florin Perkins, Rd. Sacramento, CA 95828.

We look forward to meeting you and SMALL CAT during your scheduled appointment on 3/25/2019 at 1:15 PM. Please arrive 10 minutes before your appointment to complete any necessary paperwork. We are located at 6201 Florin Perkins, Rd. Sacramento, CA 95828.

We look forward to meeting you and SMALL CAT during your scheduled appointment on 4/16/2019 at 11:30 AM. Please arrive 10 minutes before your appointment to complete any necessary paperwork. We are located at 6201 Florin Perkins, Rd. Sacramento, CA 95828.

We look forward to meeting you and SMALL CAT during your scheduled appointment on 3/25/2019 at 1:15 PM. Please arrive 10 minutes before your appointment to complete any necessary paperwork.

Hello Current Client: I have scheduled both your cats for appointments, but wanted to reach out to you to let you know that we do not do any type of grooming services. Unfortunately, he would need to be taken to a groomers for that. I apologize for the inconvenience, but wanted you to be aware prior to your visit. Please let me know if you have any questions. Thank you.

We look forward to meeting you and SMALL CAT during your scheduled appointment on 3/4/2019 at 3:15 PM. Please arrive 10 minutes before your appointment to complete any necessary paperwork.

If the director of this non profit makes statements that he has "read" all the materials mentioned above. The reference to the grooming was only due to the fact that the appointment I sought was for a general medical check and medicine to sedate that cat in order to have him treated by a professional groomer.

For some reason they were utterly antagonist to me as a client. Even when there, they cross-examined me about how long the cat was in my possession( half year), what food I fed it - the brand! etc. Who does that? Here I am spending hundreds of dollars on cats that were abandoned by some fleeing tenant, and being utterly abused by an organization that purports to help animals. Hogwash.

Other patrons seemed upset too after exiting their facility. In particular , a patron like me was upset with the fact that there is no signage for directions to their "clinic" showing a client where to walk with their pet in a box.

The signage from the road is not readable or recognizable.

This is a zero for Sacramento County.

Role:  Client Served