My Nonprofit Reviews

Stay away from this rescue! I went into this process so excited to adopt a new family member. I talked with a volunteer beforehand because I was hesitant about the 25 dollar application fee. The fee was to go towards the adoption of your new pet. No other rescue I looked at had such a fee! I mentioned that I lived quite far away and was interested in one particular dog. Was reassured that I’d get my money back if I was deemed too far away or if the dog I was interested in was adopted out. I then decided to apply! My interactions with the rescue on the phone were very brief. My references said that the call with the volunteers was super quick and consisted of one question, if they thought I was fit to own a dog. Should have been a warning sign. I was accepted and given the dog I was interested in foster’s number. I couldn’t meet until the next week. Less than 3 days pass and I texted back the foster to set something up only to find out that they had already adopted her out. Wags did not contact me about this. There is no organization. This place will adopt to the first person who writes out a check. Doesn’t matter who it is. By the time you try and do a meet and greet, they’ve given the dog you want away. I was so upset and turned off by this. At other rescues you apply to adopt a specific dog. Turns out that they just approve you to adopt ANY of their dogs. When I found this out I asked for the refund that I was promised by emailing WAGS. I was told to pick out a new dog and to come to their events ( was never told about them in the first place). At this point I no longer wanted to work with them. Why would I drive hours to go meet a dog that was possibly adopted! Just to get my hopes up again. They basically told me too bad pick another one. That’s problematic! I then called up Susan who responsed to my emails on her personal iCloud account to ask about the refund I was promised. Telling her that I was misled and she refused. Raised her voice at me, condescended me, and was the most unpleasant woman that I’ve ever spoken to. I left it alone and did not contact her after that. Instead I took it up with PayPal in a claim. Got my money back within a day because this whole situation was a scam. I thought that the dispute was resolved. Susan then proceeded to continue to use her own personal email account to harass me two days later (huge breach in confidentiality as my personal information should have been used for application purposes only, and answered by the organizations email only!)She called me entitled and even made fun of my financial status because I asked for my money back. That’s none of her business. She does not know anyone’s personal life and what they’re going through nor should she make those assumptions. I would rather donate to an honest non-profit rescue or use the money for the dog I am going to adopt! Why would I pay 25 dollars for an adoption fee when I didn’t end up adopting. That is crazy! It’s a bait and switch. They claim it goes towards the adoption fee when you apply, then when you say you can’t adopt for whatever reason they claim it’s a charitable donation to swindle you out of your money and time. The most unprofessional experience with the nastiest volunteer that I have ever encountered. All of the reviews I read online for WAGS include similar horror stories. They’re creating a bad name for themselves. Sad that it’s all about the money with Wags.