My Nonprofit Reviews

I am presently in the USO facility at the IAH Airport in Houston, TX in the D terminal. When I first entered the facility with my service dog, I was asked the question "has your dog relieved itself?" WHY??? Not even a friendly hello. This is the first time (and unfortunately the question was again asked by the manager of this location after I assumed shift changes--"does your dog need to relieve itself?") [Both parties apologized for the stress/anxiety they caused me.] It is my understanding from the first person that several people in this facility ask the same question to every guest with a canine. Is this unique to this location?
Now, I identified my dog as a service dog and I am disabled. She was wearing a vest and was working for me when I entered the premises. This question is not only unnecessary but totally without merit and a verbal attack of sorts to the handler for no reason. Please know the rules about what to do if the person ASKS for help with their dog but please do not volunteer unnecessary questions about if my service dog needs to relieve itself, such to suggest, don't come in if your dog has not gone potty. Really?
DON'T CREATE A PROBLEM THAT DOES NOT EXIST.
The explanation I was given was that people have brought in dogs which have pee'd on the carpet. Not my problem. This should be an issue that should be taken up with the problem party, not me. Remove the dog that created the problem, charge the handler, but please don't make me stressed, anxious for no reason. FYI, my service dog uses pee pads, but why should you even have to know that!
My experience at the USO is generally favorable. But this is the only time I have ever experienced anything like this, and twice nonetheless. I don't know if this falls within ADA complaint issue, but what I do know is that the USO needs to take this under review.
Please educate your staff/management/volunteers about service dogs and the difference to pets. But please, don't create my travelling experience with my service dog an issue you need to address to me because of bad experiences with other people's dogs. And if this location allows dogs to run all around, then really this is a training issue....that is a training issue to have your staff/mgt know they should remove the parties who created the problem.
My service dog at all times was quiet and did what she was supposed to do. I should not have been faced with this awful questioning upon entering the USO.
I appreciate the USO but hope never again to experience this line of questioning.
Usually I would give USO 5 stars, but 2 strikes, only one star for my experience.