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Review for Operation Second Chance Inc, Germantown, MD, USA

Rating: 5 stars  

Ms. Vanessa Toner and Operation Second Chance helped our family tremendously when we felt like we hit rock bottom. Our family had been living separated for 8 months due to our special needs daughter's medical needs. My husband retired from Active Duty service to our home of record in American Samoa with the understanding from Doctors that our daughter was doing well. They were to go home first and our daughter Toaiva and I would join them shortly. Unfortunately, she had to have her fifth open heart surgery unexpectedly in December and her heart condition was deemed not stable enough to be released to move home. So, the rest of the family has to relocate back to Hawaii. But with one income and having to start from scratch due to all household goods and vehicles being shipped home, it was impossible to afford the airfares for my husband and older kids. I had reached out to multiple organizations and was turned away due to American Samoa being remote and not part of the continental United States. I gave up my search for a couple of days but I wanted to try one last time. And I will forever be grateful and thankful that I did so because I found this organization. Since day one, Ms. Vanessa Toner had assisted and kept in touch despite the 6 hour time difference. The response time was prompt and she was very courteous on the phone. Now, my family can look forward to reuniting after many months of separation and have a fresh start because of this organization's willingness to assist with our need. Words just cannot explain how much gratitude we have for this amazing gesture. All we can do is pray that they continue to be blessed abundantly as they have blessed our family and many others. (This is the last family photo we have with Toaiva when she was trached and a current photo of her and I here in Hawaii)

Role:  Client Served