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NFPPro

394 profile views
2 reviews

Review for GreatNonprofits, Redwood Shores, CA, USA

Rating: 1 stars  

I find it ironic that they do not post their 990s on their website. I also find it ironic as a nonprofit is is virtually impossible to speak to someone via the telephone. I would never donate to an organization that does not invite people to freely connect with it in the manner that is most comfortable for the donor/user. Shame on GreatNonprofits.

Role:  General Member of the Public
 

Review for GuideStar, Williamsburg, VA, USA

Rating: 2 stars  

I am giving GuideStar a mixed review because I use GuideStar as a researcher and as a nonprofit "administrator" responsible for keeping my organization's profile up to date. As a nonprofit "administrator" the support center is terrible. I have tried multiple ways to formulate my question and haven't found one even remotely helpful answer. You put out a public profile without permission or notice. There are multiple gaps because no one knew to go look at it, and now you make it virtually impossible for me to fill those gaps because we are an all-volunteer organization with no related email to verify my ability to update our record. Because of this, our nonprofit looks as though it hasn't had any income for the last four years. GuideStar is HURTING our reputation and ability to secure funds because of barriers GuideStar has put in place.

I would like to actually speak to someone, but there is not a phone number to be found. I wonder how a donor would contact the organization if they had a question

Finally, GreatNonprofits requires me to register as an individual or a nonprofit. In this case I am both. I am responding as someone who wants to update my nonprofit's profile, but also as a person who uses GuideStar as a research tool. Fortunately I am smart enough and have an understanding of GuideStar's limitation. Only 5% of the nonprofits listed have actually added even the smallest piece of information to their profile page.

Role:  Professional with expertise in this field

Hi NFPPro, Thanks for your feedback. Since our launch of The GuideStar Community earlier this year, we've purposed to make the site user-friendly and more easily searchable. Feel free to enter questions by keyword in the search bar to see conversations that are already happening about your issues, or click "submit a request" to have a stakeholder support specialist contact you in about a business day: https://community.guidestar.org/ We have a Profiles Coach that is happy to reach out to you individually and walk you through the process of updating your Nonprofit Profile-- please leave a comment on this blog post requesting a profiles coach: https://trust.guidestar.org/the-nonprofit-summer-games-closing-ceremonies . From there, I'll be able to see your email address and connect you directly to her. Alternatley, you can "request support" in the GuideStar Community asking the same thing and someone will connect you. Best, Courtney Cherico, content marketin gassociate, GuideStar