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Review for Epilepsy Foundation of Greater Chicago, Chicago, IL, USA

Rating: 1 stars  

You people may be doing great things for epilepsy but take me off your mailing list of "FREE DONATION PICK-UPS" !! I called and scheduled a pick up this last Monday for today. I have lots of items from mirrors, lamps, brand new/never used baby stroller, baby gates, baby clothes, women's clothes, a very little used bike, small book shelf, several wall wood shelves, wood & rattan night table, weight bench w/weights, a new decorative area rug, and a bunch of other stuff which you obviously didn't want too bad. When I scheduled the pick-up I said it was too much to just leave out in the drive way especially with the weather now. But I told them I had the day off so that I would wait until they came if they could just please ring the door bell. She said ok no problem. I know the time is between 8am and 7pm so I got up early at 7:45am ( I work a later shift at the hospital so I usually sleep in a little later) and sat here waiting. I just called at 2:25pm to get an up date to see kind of when they would be here because being my only day off until next week some time there are other things I need to get done if possible. SO when I called, the guy on the phone said there was some kind of problem and he'd have to reschedule my pick up. WHAT?!!! You people left me sitting here 6 1/2 hours waiting for you when there are many other things I need to be doing AND you couldn't even make a phone call to let me know someone screwed up?!! Who knows how long I would have sat here, til 7:00pm even, if I hadn't called you for an update on my pick-up!! How disrespectful of someone else's time!! How incredibly incompetent of you!!! I'll find another charity that actually wants the donation and who are responsible and competent and actually do what they say they will!!

Role:  Donor
bjshoemaker (Nonprofit Staff) wrote:

Dear Kathy, Thank you for your recent attempt to donate used items to our organization. We apologize for the inconvenience and look forward to resolving any errors. Please contact us at your earliest convenience: 630.465.6512 or