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Review for PAWS New England, Millington, TN, USA

Rating: 5 stars  

We adopted our dog from PAWS in 2012, when she was about four months old. A few days before we expected to pick her up from transport, we received a call from our coordinator stating that our puppy, Juliette, had been diagnosed with both giardia (stomach bug causing diarrhea) and demodex mange at her last health check before travel. The coordinator said they would hold her until the giardia had cleared and she was okay to travel, which impressed me in and of itself; they already had our adoption fee and could have easily put a sick dog on the transport, claiming ignorance when she got sick along the way. They also gave us the option of either waiting until the mange had cleared (which could take months) or taking her with their support to treat it. We of course opted to get our pup as soon as we could, and PAWS more than held up their end of the deal. They not only covered all the cost of all the mange treatments, they were in constant contact to track her progress, offer suggestions, and even recommended a specialist when the mange didn't clear up, the cost of which they also covered. Having heard tales from others who have adopted from other rescues and unknowingly ended up with dogs who have heartworm and other illnesses, I know that PAWS went above and beyond what is typical. They want the best for their dogs, and their adopters, and they go the extra mile to make sure it happens.

Role:  Client Served