My Nonprofit Reviews

My family and I wanted to adopt this beautiful cat that my daughter and I fell in love with that was up for adoption through pals at a local Petsmart. After going home and discussing it first I went back the next day and filled out their application. It took two days before I heard anything back and that was only because I emailed the director and another person. The only reason I did this was because the manger of Petsmart recommended it, and said she would put in a good word for me. After 5 days of emailing back and forth we were bluntly denied being able to adopt. The reason, we could not show three years of vet history on current pets. Well or current pets we have owned two years or less. Which they are current on necessary vet visits. My past vet from pets that passed on 4 years ago would not give a reference without first talking to me. I called and gave permission and then informed the PALS director and other person handling the adoption that they could call back. They refused to call that vet back for the reference and still said their was nothing they could do as it was their policy.
With that aside (that they never followed through on a reference that could give them a 7 year history of me as a good pet client), no where on their website or their adoption application does it list a "policy" that you have to prove a three year vet history in order for them to approve an adoption. They simply did not want to put forth the effort to adopt this cat to my family. A cat they adopted out to what they considered an approved family, and that family returned him and the dog they adopted a week later. Something I would never do.
We met all of their qualifications and were still turned down. The Petsmart manager even stated they are hard to adopt from and make their own rules as they go. The director mainly was who she was referring to. I understand being picky, but acting this way, its no wonder why it takes them so long to find homes for pets. Plus they don't even respond to your application unless you constantly email them. As they do not return your phone calls and half the time their voicemail box is full.
Something needs to be done so they stop abusing the power they feel they have. I have worked as an adoption coordinator for a shelter before. They are taking their standards too high. This cat my family wants has been up for adoption for four months and still does not have a home. Especially now when it could, but they are denying it.
Their so called policies are not listed on the application or their website. Where is this set in stone? Also I was told by one of their people she had to deny it because of the vet reference, but I could talk to the director as she has before and could very well override that decision. They were solely basing their decision off of the vet not giving them a reference the first time they called. But yet never called that vet back after the vet was given permission to talk to them.

More Feedback