My Nonprofit Reviews
emily_claire8
Review for A Broader View Volunteers, Elkins Park, PA, USA
This is the most unprofessional and disappointing organization I have ever encountered. I had a family emergency before I was scheduled to participate in one of their programs and the organization head told me that I would be able to reschedule my trip. When I tried to reschedule, I was confronted by three incredibly rude and unprofessional employees who contradicted themselves and each other. In the end, they refused to allow me to participate in the trip that I paid over $1250 to participate in. They also refused to provide a reimbursement. Normally I would be happy that the money is at least going to charity however in this case I noticed that in 2013, over 124,000 of the organization's approximately 442,000 revenue went to the salaries of two employees. I am not thrilled that 30% of my donation will be going to the salaries of the individuals who refused to allow me to participate and treated me with unbelievable disrespect. Next time I pair with a volunteer organization I will be much more careful to look into the legitimacy and professionalism of the organization before I hand over any money.
ABV welcomes feedback, both positive and negative. All that we ask is that the information provided by the commenter be truthful and factual. The criticism I am responding to is neither fully factual and not fully truthful. One month before traveling the volunteer inquired about our cancellation penalties and asked for a full refund. She was directed to contact her travel insurance provider (to file a claim) - which she never did. ABV also offered the volunteer the opportunity to push back her start date up to 6 months - which she never did. ALL volunteer donations/participation fees are used year round to support projects in the 24 countries where we have programs. When someone signs on to join one of our program they are making a charitable donation to support the work our organization does, and to join our volunteer team - with the full understanding of the mission of A BROADER VIEW as it is fully documented in all of our literature, website, paperwork.
