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1 reviews

Review for Desert AIDS Project, Palm Springs, CA, USA

Rating: 1 stars  

I saw Dr. Hawthorne until 12/13. I was scheduled to see him in01/14 but cap called and cancelled the appointment claiming that Dr. Hawthorne was sick. I was told that someone would call back and reschedule. Never happened. In February Antonio Huerta was able to get me another appointment which cap called that morning and cancelled saying again that Dr. Hawthorne was sick and that someone would call back with a new appointment. Never happened. When I was contacted in December I specifically asked if my PSA test had come back okay as their had been indications from previous tests that it was high. I was told very Rudy that my lab results had been reviewed and everything was fine. Turns out that this was not at all the case. I tried from April until August to get another appointment. Finally my partner contacted Sheri Saenz who said she would have someone call back that day with a new appointment- again that never happened. A couple of days later some woman called back with an appointment and told me to go to labcorp for a blood draw. I went to ladcorp as instructed only to find out that there was no orders. So i go to the clinic to let them know this where upon I was talked down to and treated like dirt by the receptionist- Yvette Romero. A few days later I get a call from Dr. Steven Schiebel who said that my PSA test had come back very high and he was sending an urgent referral to urology. He told me that so done from dap'would be contacting me..5 days later I get a call from the urologist scheduling my appointment. 2 weeks later I get a call from cap telling me to call the urologist to schedule my appointment. This was considered urgent by Dr. Schiebel but his staff took 2 weeks? This is but one of many issues people face with this organization. They are rude, arrogant, poorly trained and poorly managed. Donate your money to AMFAR or APLA- somewhere that actually cares. STAY AWAY FROM THIS PLACE!

If I had to make changes to this organization, I would...

Replace management, change the hiring practices, hire a patient-consumer advocate.

When was your last experience with this nonprofit?


Role:  Client Served