My Nonprofit Reviews
Kimberly81
Review for Angels On Wheels Animal Rescue NFP, Naperville, IL, USA
My husband and I applied for a puppy. The website shows it could take up to 7 days to hear from them which seems a bit extreme...wouldn't you want to get your animals into a forever home a little bit quicker than that?! Other adoption centers contacted us the same day we applied. We sent an email 3 days after we applied on a holiday since we were all home, never expecting a reply that day since it was a holiday, because our kids were excited that we finally found a puppy we all agreed upon after losing our golden. We received the rudest reply to our email. When I replied back to them calling this woman's rude response out, I received no reply or apology. I do not believe this organization has their animals best interests in mind. The puppy we applied for is still showing up available. He could have been given a forever home had this organization done what they should have been striving for....finding him a home.
More Feedback
If I had to make changes to this organization, I would...
Get their response time and willingness to place their animals sped up. A week just to hear if your application was approved is a bit extreme. They also need to learn how to treat people that are possible families willing to adopt and help their organization.
Will you volunteer or donate to this organization?
No
How much of an impact do you think this organization has?
A little
When was your last experience with this nonprofit?
2014
Everyone who works at the rescue is a volunteer with families, and jobs. We don't have an adoption center, with paid employees to answer the phone. We say it can take 7 days because we check reference, which many time don't get back to us same day, we check vet references and if applying on a Saturday the vet won't be open until Monday. This is all done between work and family. We want to make sure the dog you are applying for is the right match and will be cared thus the reason for processing the application vs just having someone submit it and be automatically approved. We care where we send our animals especially given what we see when placed in a wrong home.
