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Review for Helen Woodward Animal Center, Rancho Santa Fe, CA, USA

Rating: 1 stars  

I thought Helen Woodward was a place that cared enough for animals to educate potential adoptive families on appropriate care! Apparently not!! They were more like "Animal Nazis"! I went in with my 3 kids to adopt a cat. I filled out an extensive application where they asked if I would ever de-claw a cat. My response said something like "maybe"? But when the lady asked me about that response, I again said "Maybe, but I would like your advice on that". Apparently it doesn't matter if you are willing to be educated on this subject . . . their policy is to flat out deny anyone that puts on their application that they might consider de-clawing. No education; no working with you; just treat you like you are a criminal and say they will mark your application as denied! I even talked to the manager, but she basically said that all of the upper management is on a pedestal on the issue and will not make any exceptions and don't really care about educating or "rehabbing" people. We are so sorry for the cat that we wanted to adopt and H.W. should be too. With thousands of cats needing adoption in San Diego, they just turned down a happy and caring home with lots of fun and attention.

If I had to make changes to this organization, I would...

Be willing to educate potential adopting families on the proper care of animals and not expect them to already be experts before coming in.

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Role:  Client Served