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AlexisKostich

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1 reviews

Review for STARelief and Pet Assistance, Stamford, CT, USA

Rating: 5 stars  

I recently had a medical emergency with my Shar-Pei, Sasha. She had a tooth broken in an attack by a deer and it eventually became infected and needed extraction, but every vet I spoke with quoted me a price impossible to pay - starting at $800 for a simple extraction up to $3,000 for a root canal. I was devastated at the thought of watching her suffer because of lack of money and began looking for help.

There are many veterinary assistance organizations but most merely help you set up and manage your own online fundraiser. What we needed was a program with emergency funds available immediately for Sasha's painful tooth.

From the first contact onward STARelief handled my problem with the greatest care and professionalism. They were courteous, immediately responsive by phone and email, and expedited my application for funds during a holiday weekend.

They contacted my vet to verify the estimate and even notified me of my award on a holiday date itself. These volunteers went the extra mile to help a suffering dog, and without them I honestly don't know what we would have done.

The very next day Sasha was scheduled for surgery and the broken, painful tooth was successfully extracted. It was even worse than originally thought - splintered deep below the gumline - and a root canal would have been out of the question. Even the extraction was complex.

Sasha was sent home finally comfortable and pain-free with a neatly stitched gum over a missing canine tooth site. Her eating or chewing would not be affected at all. The difference in her behavior was immediate - she was wagging her tail, happy and full of energy again. She must have been completely miserable from the tooth.

I can't thank or praise STARelief highly enough for the wonderful resolution, service, and emergency award they provided Sasha - and over a holiday weekend to boot. Thank you for all you do, STARelief!

How would you describe the help you got from this organization?

Life-changing

How likely are you to recommend this organization to a friend?

Definitely

How do you feel you were treated by this organization?

Very Well

When was your last experience with this nonprofit?

2013

Role:  Client Served