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howdyfromMD

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1 reviews

Review for ChildFund International, Richmond, VA, USA

Rating: 1 stars  

I began sponsoring a little girl in India with this organization in 2012. This involved sending money monthly and writing letters. For months, I had only received 1 letter from my sponsored child. So I emailed the organization thinking that something may have happened to her. It took them a while to get back to me but when they did, they emailed me a letter from her, progress report, pictures of her and her family. They let me know she was doing well.

Again, I wrote to her and my monthly payments were still being auto sent to the organization. Once again, after months of not hearing from my sponsored child, I decided that I needed to cancel my account. I like helping out, but, I am not a believer in giving money away under false pretenses. I had planned on increasing my monthly donation as well as giving to my sponsored child around the holidays, but it was like sending money to an invisible person. So I decided that this was not the organization for me.

I went into my account on their website to stop reoccurring monthly payments from being taken out of my account. There was no option to stop these transactions. I emailed the organization, and until this day have not heard from them. Yet, they still took money from my account. I had to call my bank to tell them to put a stop payment on the organization. When I first wanted to cancel my account, I figured ChildFund was a well meaning organization that may be unorganized but after not being able to stop my monthly payments, I am now questioning their legitimacy.

Was your donation impactful?

No

How likely is it that you would recommend that a friend donate to this group?

No

How likely are you to donate to this group again?

Unlikely

When was your last experience with this nonprofit?

2013

Role:  Donor

We are sorry to hear that you stopped receiving letters from your sponsored child and that your inquiry was not taken care of at that time. Sometimes the sponsor-child correspondence doesn’t work out like we’d hope, and your satisfaction with the experience is important to us. Would you please contact our office at 1-800-776-6767 so that we can resolve this? You may also send an email to questions@ChildFund.org.