My Nonprofit Reviews
Review for Doctors Without Borders USA Inc, New York, NY, USA
I would rate this a 5 because the work Doctors Without Borders do is fantastic and they go into places that many would not. However, the money poured into mailings and calls could be better spent if fewer solicitations were made. My husband and I were getting about one mailing a month from DWB, which was bad enough. But somehow that split into two mailings one to him and one to me. Then they started sending one to two different forms of my husband's name, for a total of three copies. (First name, middle initial and first initial, middle name.) The number of calls seemed to increase, as well. So they must have been calling for each name.
I called to have the names removed from the mailing list and was told that they could only remove one name per call. That's a ridiculous policy. I had to speak to Donor Services, which took several calls. DWB should be easily able to avoid sending multiple solicitations to one address in the first place.
Although I apparently could have reduced the frequency of mailings if I had an online account with them, I don't because I've always done my donations through the mail. But I would still know that even if I reduced my own mailings my annual donation would be paying for monthly mailings to other people.
So, as a result, I've asked us to be completely removed from mailings and calls. And this year, our donation will go to a different organization who doesn't just waste the money I donate on mailing things out to me.
If I had to make changes to this organization, I would...
Reduce the frequency of all solicitations to any particular household to a maximum of quarterly or less. Make simple changes to your data base software to ensure that you are not sending multiple solicitations to the same address and last name each time.
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