My Nonprofit Reviews

I was referred to FAIR by Planning for Seniors LLC. I had an issue with the Nursing Home my Father In-Law was living in. He lived there since August 2012. I received a called from the Nursing Home Administration that MediCal had not paid there share of cost since his admittance and they wanted me to remove him.

I talked to Carole Herman and she advised me that the issue was between MediCal and the Nursing Home not my families. She advised me to hold my ground not agree to move my Father. By doing so it would force the Nursing Home to comply with MediCal something they should have done from the beginning.

Carole followed up our conversation with a phone call. Although she wasn't treated respectively, I believe her call turned the issue around. Within two months the issue was resolved and MediCal paid their share retroactive to August 2012.

Carole's expertise and willingness to help at no cost to us was moving. Her dedication and resolve turn ed a stressful situation completely around and I cannot thank her or her organization enough.

Dale Dailey

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