My Nonprofit Reviews

Actually, I'm a client who was NOT served. This is an organization that places the pets of military service members in temporary foster homes during deployment: a rare & much-needed service. The website lists impressive credentials & has a thorough application form. I filled it out & when I received no reply for a/b 3 weeks, I called. I was told there had been a computer crash & dozens of applications had been lost. I would need to re-apply. I did, but I also asked if there would be enough time to place our pets as deployment was now a/b 1 month away. The man who runs the group assured me it was no problem. He is extremely distracted & very, very, chatty but clearly loves animals & seems to really love what he does. After I did not receive the e-mail he'd told me to expect re: Power Of Attorney, I e-mailed him to request an update. No reply. I called again. He told me that they'd found us a foster home! I was irritated that we hadn't been informed, but still relieved. He said he thought he'd sent me the e-mail but must have forgotten so he would send it right away. I did not receive the e-mail. With just over one week before deployment, I called him AGAIN to inquire about it. He seemed to think I was silly for worrying about it so much & assured me I'd have it by the following morning so it could be notarized & mailed back to him at the start of the work week. He couldn't give me the foster family's contact info until he received the notarized form back. I was very stressed by this point knowing that we had so little time for the paper to get across the country & then I'd have only one weekend to get my animals to this foster family. There would be no time to meet them in advance like I'd wanted. Guess what? HE DIDN'T SEND THE FORM! By an amazing stroke of luck, a new acquaintance has offered to care for my pets at the last minute. If not for that, I would be totally screwed thanks to this man at NetPets! I'm so disappointed in their service & frankly, pissed off. Military families need a service like this & when someone promises that their pets will be taken care of, it's NOT right to leave them hanging last minute. There's no way to put off deployment & people could be left with no options & even have to resort to giving their pets up!!! I hope that this was an isolated case but I have found no other reviews of this organization online & if they have fostered as many pets as they claim, it seems odd that no one is spreading the word since like I said, this is a very rare service. In my opinion, BEWARE & DO NOT rely on this group unless you have a secure backup plan.

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