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Review for Ritter Center, San Rafael, CA, USA

Rating: 1 stars  

While I am a supporter of RH's core mission to help people in need, I am very disappointed in their attitude and lack of respect for the surrounding community, or advocating any form of personal responsibility. There is no attempt to control or limit the use of alcohol and drugs on the property or in the vicinity, thereby requiring the use of outside services such as the police and fire department to handle issues created and condoned by the staff at RH. The trickle down affect is that the FD, PD, ambulances and local hospitals are tied up dealing with their issues instead of being available for other areas of the city, patrol, or longer response times to your emergency for ambulances from other cities. I would never allow my family downtown anywhere near the RH, nor would I patronize any nearby businesses. Many other local charitable organizations deserve your support and $$$$ before the RH. Other charities implement rules to be abided by, or no service. YOU ARE NOT GOOD NEIGHBORS, CLEAN UP YOUR ACT! (health care provider)

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Role:  Professional with expertise in this field
Ritter (Nonprofit Staff) wrote:

Hi Johnston, while I can understand your frustration, your assertion that Ritter Center makes "no attempt to control or limit the use of alcohol or drugs on the property or in the vicinity" is not accurate. We have actually added resources to deal with people suffering from alcohol/substance abuse. First on the treatment end, in 2010 we added substance abuse counselors and mental health therapists to help people suffering from these ailments. Then in 2012, we added a full-time Outreach and Community Relations staff member who provides outreach to clients who are on our property and keeps an eye out for any breach of our policies, including alcohol/drug consumption/possession. He routinely visits with our neighbors to check-in and all of our neighbors know they can contact him if they have any issues with people they believe to be consumers of our services. We also have a uniformed security guard on site three days each week through the same firm that provides security at the nearby San Rafael Transit Center. Hope that helps provide some clarity!