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SFNP

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1 reviews

Review for Tides Foundation, San Francisco, CA, USA

Rating: 2 stars  

From the beginning, Tides Foundation staff has been flaky and unprofessional. I just spoke with someone who sounded completely bored and inexperienced over the phone. I have been waiting for a response to my question for over a week. Any time I have needed assistance from someone at Tides Foundation over the past year, I have had to call or email multiple times to get any response. The services they provide are helpful, but their customer service is horrible. They need to do some serious customer service training.

I've personally experienced the results of this organization in...

They have a low (2%) fee for administering third-party grants.

Ways to make it better...

Staff members follow up with requests and issues on a timely basis.

In my opinion, the biggest challenges facing this organization are...

they do insufficient training in customer service.

How frequently have you been involved with the organization?

About every month

When was your last experience with this nonprofit?

2009

Role:  Client Served & I work with a non profit organization that gives grants through Tides Foundation.