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Via Services, Inc.

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Nonprofit Overview

Causes: Children & Youth, Children & Youth Services, Developmentally Disabled Centers, Disabilities, Health, Human Service Organizations, Human Services, Rehabilitative Care

Mission: To help children and adults with disabilities and special needs achieve greater self-sufficiency and lead richer lives. Via's Living Healthy corporate framework embraces physical growth and development, emotional well-being, social engagement and meaningful participation. For the community we serve, Via's programs provide clients and their families with the building blocks of empowerment, independence and choice. For the community we live in, Via catalyzes transformation, increases capacity and promotes interdependence through the creation of services and supports. Programs include the First Step Early Intervention Program, KidConnections and Via West Campus, through which over 2300 children and adults and their families are served annually. Via's clients reflect the socioeconomic and ethnic diversity of the Bay Area

Geographic areas served: Santa Clara County and Greater Bay Area primarily

Programs: First Step Early Intervention and Via West Campus

Community Stories

1 Story from Volunteers, Donors & Supporters

Professional with expertise in this field

Rating: 1

I was a staff member at Via West. If I had a child with special needs, I would be horrified to see what happens behind the scenes. There is very little supervision of staff; some participants end up left with unbrushed teeth or dirty diapers for too long. Staff who are untrained in restraints often use physical force in an attempt to control participants' behaviors, which is overall reflective of inadequate training. Staff members, including head counselors, drink alcohol and smoke marijuana on premises at night when participants are present. The camp frequently experiences "Charlie Browns," or misplaced participants, including on field trips and at night time; one participant was missing for over an hour and was found at the top of the mountain. Full time counselors complain of being overworked to the point where participants' safety is endangered. The facilities are rarely cleaned, and when they are, the cleaning is only superficial. Staff members were asked to lie to the ACA. Do NOT send your children here!

Review from Guidestar