SHIELD always was helping me with free consultations by phone or in person when it was necessary for me. SHIELD staff did meet me in their office after business hours and for free. They provided mobile notary services for me for free, when I bought my car, and notarized my russian passport application, when I asked. They were always very friendly and professional.
A friend of mine had difficult family issues for some time, and after trying many other options and services, contacted SHIELD case manager for assistance. The difference in service was immediate and very positive, and the issues were resolved without the additional expenses and other people getting involved. My friends issues were resolved in her favor, despite many other experts who were previously insisting that it can not be done. Knowing what we know now, I will recommend anyone who needs effective help in a difficult situation ask for it from SHIELD.