I recently adopted a cat from ADOPT, and the volunteers at the desk, with the animals, and completing the adoption process were very nice, courteous, friendly, and helpful. Maybe they learned from the bad review posted a few years ago and raised the bar on their customer service.

Unfortunately, I can't say the nice things I hoped I'd be able to say after visiting this animal shelter. My family and I were very excited to come to ADOPT in hopes of rescuing an animal in need and giving a home to a dog who doesn't have one. The staff was very unwelcoming, did not seem interested in showing us the dogs (despite the fact we came in during posted viewing hours), and were quickly dismissed. The shelter was surprisingly empty, which seems slightly odd, seeing as how there are millions of animals dying each year who could easily fill the kennel space. While we weren't expecting anything when we came to ADOPT, I was very surprised to be treated as though we were an inconvenience or intruder in the shelter. We had a desire to support the same cause that we believed ADOPT to be supporting (place homeless animals into loving homes), but apparently, that is not a priority to the organization. We moved on to Naperville Humane Society after ADOPT (it's about 5 minutes away), where we were warmly welcomed, given time and attention by friendly staff, and are thrilled to say we found a wonderful addition to the family. We have not only adopted a dog we love dearly from an amazing organization, but we have also found a rescue we wish to support financially for years to come and will gladly refer to anyone in the DuPage area looking for a new family member. I'm sorry to say ADOPT is a terribly disappointing organization that needs to take a serious look at what matters most to their organization. Treating potential adopters the way you do is such a sad disservice to your animals.