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2013 Top-Rated Nonprofit

JustGive

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Nonprofit Overview

Causes: Civil Rights, Civil Rights, Social Action & Advocacy, Community Improvement & Capacity Building, Philanthropy, Philanthropy, Charity & Voluntarism Promotion, Philanthropy, Voluntarism & Grantmaking Foundations

Mission: We're working with JustGiving, the world's most trusted social giving platform to help you reach more people, raise more money and change more lives.

Results: In 15 years, JustGive processed more than one million donations and sent over $400 million to more than 70,000 charities.

Target demographics: Individual donors; 501(c)(3) organizations

Geographic areas served: US and International

Programs: JustGive has worked with JustGiving, the world’s largest social giving platform, to help you reach more people, raise more money, and change more lives. To make giving truly global, JustGiving’s ground-breaking platform helps grow our collective positive social impact. Find out more at https://www.justgiving.com/fundraising/us/justgive.

Community Stories

105 Stories from Volunteers, Donors & Supporters

1

Donor

Rating: 5

I donate to a lot of charities with small amounts and Justgive makes it really easy. Love the record keeping too.

3

General Member of the Public

Rating: 1

Observed on Friday morning a charge on my web checking account with the notation "JustGive", which did not match my ledger, and was a transaction that I know I did not originate nor authorize. Tried contacting JustGive.org via two telephone numbers that advised that they did not have live help, but to use their email. Found a couple email addresses and asked why my account was charged for this unauthorized amount, and that I would like to resolve this immediately, since it was an unauthorized transaction. Have not heard from them to date.

Comments ( 1 )

profile

Andrea Lloyd 06/16/2014

Kayakjack, we are sorry to hear about this un-authorized charge to your card. Please contact your bank as soon as possible, they will be able to help you resolve this issue. Your bank's fraud protection department should be able to refund anything that wasn't authorized.

Kerry V.

Client Served

Rating: 5

Outstanding to work with. Highly recommend them! They do an excellent job at processing donations.

Cathy68

Donor

Rating: 3

Easy website experience, but just give want a $3- fee for a $10 donation. what?!?!

Comments ( 1 )

profile

Andrea Lloyd 03/12/2014

Hi Cathy, I'm sorry for any confusion about the voluntary $3 donation to JustGive. That donation is in no way a mandatory fee - just a voluntary donation to help us continue to do our work.

Donor

Rating: 3

The website is so badly organized and non-user-friendly that I am nervous about having given my charge card information. Also, it's very confusing as to who is collecting the money and who is getting the donation, as I have seen at least three different organization names since I started the process.

If my donation ends up helping cats, I will be pleased, but I'm extremely reluctant to engage the website again. Hopefully, the pet organization for which I intended the donation will contact me by email or regular mail, so that future donations can be done by mailing checks.

I gave 3 stars because I don't even know what organization I'm supposed to be rating. If it's JustGive or Great Nonprofits, the rating should be 1 star for the horrible website -- one of the most poorly executed sites I have ever encountered. Although this is my first donation to the pet charity, I can't submit these comments without claiming that I have had a prior experience with the charity.

I will not be making any more donations through this site, and I will be checking my bank account daily to make sure I don't get 'scammed'.

If it's the pet charity, then it would be hard to rate since I don't know anything about it beyond what I read on their website.

Comments ( 1 )

profile

Andrea Lloyd 03/12/2014

Hi Audioit, We are sorry you had a hard time navigating the site. For the past few months we've been in the process of updating the website, and I am happy to say that it launched last week. We were aware of some issues with usability and worked hard to address each one of these concerns with the update. I hope that you'll find it much easier to use now. Regarding your donation, rest assured that it did go to the cat organization you were hoping to help. If you have any questions at all, please don't hesitate to contact our customer service department - they'll be happy to help you.

1 Rachel116

Volunteer

Rating: 4

thank you. ....................................................................................................................................................................................................................................................................

2

Donor

Rating: 3

You provide a valuable service. However your website's shopping cart needs some attention. Twice it told me my donation had failed to be processed so I gave up and donated elsewhere. I was very surprised, then, to find that both donations to you had, in fact, been processed so I ended giving three times. I don't begrudge the donations to good causes but your shopping cart may need some attention. I think the problem may be that I was donating from overseas with an overseas Visa card if that helps you identify the glitch.

2

Donor

Rating: 1

Web site was about as friendly as Obama Care.
circled me around then kicked me off.
could not go "back". Recieved "page expired" notices every time.

think I'll find a better way to donate.
Phil

Comments ( 1 )

profile

Andrea Lloyd 01/27/2014

Hi Phil, I'm sorry you're having a problem with our site. If you'd like, you can contact customer service with the details of your attempt; they can try to help. Thank you!

1

Volunteer

Rating: 1

The way I read the website, I'd be able to purchase a gift card giving the recipient of the card the right to designate the charity to which the money would be given. Apparently that is not the case, but I only discovered that the funds had already gone to a charity (not identified) after I purchased the card.

Not good.

Comments ( 1 )

profile

Andrea Lloyd 01/27/2014

Hi Pete, Gift cards should definitely work the way you understood - if the recipient wasn't able to choose the charity, something is wrong. Our customer service department would be happy to help you. Please contact them at support@justgive.org. I'm sorry for the problem!

Donor

Rating: 5

Each year in late December I sit down to make my annual donations to charity through JustGive. I have been doing it for several years. I donate to 70 charities (small amounts in order to spread the money around and help a lot of worthy causes). It used to be an annual "chore" to write the checks, address the envelopes, lick the stamps, and lick the envelopes. Exhausting! (And a deterrent to helping so many organizations.) Then I discovered JustGive. Each year I can call up last year's donations, adjust them, take one or more off, add one or more, and "push the button". It takes less than 15 minutes! I also like the feature that you can take your mailing address off, so that you don't get so many hard copy solicitations in the mail. Of course most of these organizations already have my address, so that is not "fool proof"!

Donor

Rating: 5

I LOVE this orginazation. They do such great work and they truly care about the breed. I feel bad a few people had a problem. In our case the dog we adopted we boarded at the vet when the family went on vacation. They just left her there for months. Finally the vet office decided they needed to give her a chance at a real home, MAGSR stepped in and long story short, we have the sweetest, loving dog. All she wants to do is please us every day. We thank MAGSR everyday for our girl.

3

Donor

Rating: 2

I used this organization to look up and donate small amounts to over 20 worthwhile charities. I appreciated the service or reading the reviews. This organization seemed so helpful BUT I WAS SHOCKED TO FIND THAT THEY TOOK 4.5% for their own overhead costs! That much less went to each of the organizations I donated to! I think in the future I will donate directly to each organization.

Comments ( 1 )

profile

Andrea Lloyd 12/19/2013

Thank you for your feedback. We're sorry you were upset by the processing fees. We are a small nonprofit ourselves and keep our operating costs as low as we possibly can. Anytime a credit or debit card is used to make a purchase or donation, a percentage must be deducted for the credit card company. JustGive discloses this on the site so that you are aware of it. The only way to ensure that your charity receives 100% of your donation is to send a check. If you have further questions please contact our customer service at support@justgive.org.

1

Donor

Rating: 3

JustGive makes my yearly donations very easy. I can bring up a list of the donations I made last year, transfer the whole list (or selected charities) to my cart, edit if I want to, and my donations are done. There are a few charities I give to that aren't on JustGive, but this takes care of most of them.

My one issue with this system is that if I elect to pay the fees, thereby incurring a slightly higher charge to my credit card, then these total amounts are the figures that show up in my cart, not the amount the charity receives. If I again elect to pay the fees, another 4.7% is added to the already increased amount. That's okay unless I add another charity and want to pay the fees for that too. I'm unable to enter the exact amount of the donation plus fee because decimals aren't allowed. So I either have to go through and edit every item in my cart or make a separate donation for new charities.

Comments ( 1 )

profile

Andrea Lloyd 12/09/2013

We're always looking for ways to make the giving process easier and more streamlined for our donors - especially when it comes to repeating donations to favorite charities. Thank you for your specific feedback on fees. We'll certainly take a look to see how we can improve this on our site.

1

Donor

Rating: 4

As a past boord member and business professional, I realize that there are fees connected to credit card transactions. During this transaction the Donor believes that the charity is receiving all of the money they are donating, where in reality, I believe a portion is charged to process the credit card. It would be helpful to know the amount of the fee and to offer the donor a chance to cover that amount also. I did find the Just Give sight easy to use. Thank you for the valuable service you offer to the Coastalbend Day of Giving!!!

Volunteer

Rating: 5

My experience using my GiveNow card definitely exceeded my expectations. The site is streamlined, easy to understand and the database of non-profits is amazing. I have shared Just Give with my favorite charity California Academic Decathlon hoping that we too will create a fundraising program using Great Nonprofits! Thank you.

Donor

Rating: 5

I have received gift cards and gift donations through JustGive. It was a very sweet gesture and reminds me to make my own donations. Way better than getting somekind of gift that I don't need.

Donor

Rating: 5

JustGive provides a great service to nonprofits who are looking to raise money online and to donors who are looking to donate online. Checks are sent once a month to the organizations and all reports are accessible online. The staff is helpful via email and phone if there are questions. You can't beat the 4.5% processing fee for the services they offer compared to some other fundraising sites who charge more and offer less.

Donor

Rating: 5

I've used JustGive several times and have been impressed at how easy the site is to use. I was able to select a charity from a huge database and be assured that my donation was processed quickly and reached its destination. I also like that a detailed receipt of my donation was sent to me so I have a record for tax purposes. I will definitely use JustGive for all future charity contributions.

Donor

Rating: 5

I was looking for a nonprofit that I felt comfortable with - to make a donation for special causes. When I found JustGive, I realized there were a lot of way to find charities that were important to me. And they made donating online easy. I would highly recommend checking out the JustGive site if you haven't discovered them yet.

General Member of the Public

Rating: 5

i received a gift card as a gift and didn't understand how to redeem it. the customer service was very helpful in helping me find a charity and getting the card applied to my choice.

General Member of the Public

Rating: 4

I am quite impressed with Just Give. I was at a wedding recently and noted that the bride an groom had a donation bowl. I had never heard of Just Give but I will certainly use them in the future.

Donor

Rating: 5

I received a gift card to Just Give. The web page was very easy to use, and I was able to donate to the organization I wanted to. This is an amazing site.

1

General Member of the Public

Rating: 5

This site is AMAZING! It is a WONDERFUL resource! I love that it helps and brings joy to many and it is SO EASY to use! I wish everyone knew about the impact there giving could have and I encourage everyone to give it a try!

1 Gina39

General Member of the Public

Rating: 4

I was so happy when I received a gift card to Just Give. I was able to choose an organization close to my heart and make a donation. There are so many great organizations to choose from. It was very easy to navigate. I will gift donation cards to my friends for sure. It was such a great experience.

1

Professional with expertise in this field

Rating: 5

Love going to one site for all my giving - and having the option to donate anonymously, avoiding over solicitation from charities. I can support a friend's fundraising efforts, buy a charity gift card for birthdays and holidays, and automatically make a monthly gift to help my hometown keep its fire department going... in one place. The online record of my charitable donations during the year is great for tax time too!

1

Donor

Rating: 5

Love this site! We give gift cards as stocking stuffers, teachers gifts, Christmas, etc. My husband started the tradition with our anniversary. Very few of my friends need more stuff--in fact, I think we would all enjoy holidays and everyday more with less. Just Give makes it easy.

1

Volunteer

Rating: 4

it has taken the joy of giving to a whole new level for me! just give gift cards are always such a hit. i especially like giving them to kids and teens to help instill the important value of giving and i feel confident they wont be receiving the same gift from others. my kids have always enjoyed the huge range of charities they have to choose from which enables them to find something they feel they can really connect with.
kudos to this great organization!

2

General Member of the Public

Rating: 5

The Just Give gift card is a triple win: 1) it solves the problem of giving to "the person who has everything" 2) It lets me feel good that the gift I am giving is really contributing vs. using up unnecessary resources and packaging, and 3) It invites the receiver into the universe of giving and the generosity of spirit that inspires, so the gift they get is as enduring as the gift they get to give to their charity of choice. Thanks Just Give!

1

Donor

Rating: 5

One of my favorite gifts is the JustGive Gift Card I received this past holiday -- it truly embodies the spirit of the expression, “The Gift that keeps on Giving!”.

The JustGive Gift Card gave me the ability to support those causes that I might otherwise pass by and to encourage further giving to those charities that I am drawn to time and time again. I was so moved by a recent article on elephant poaching in the Wall Street Journal that I (readily) used my JustGive Gift Card to show my support and donate to The World Wildlife Foundation. WWF had relevance to my day, it was personal, and JustGive is the uniting force that empowers each of us as individuals.

I donate regularly to charities, like Nothing But Nets, in honor of milestone birthdays or celebrations. Sometimes, I need to search for an organization that is unfamiliar to me but has greater relevance to a family member or friend -- JustGive is an efficient way to navigate and celebrate someone we love. A Gift Card goes even further, it gives them the ability to do this on their own.

I might encourage you to move beyond traditional gift-giving. Giving someone a tool for change is a noble way to celebrate someone, and the true gift is in giving beyond themselves.

With this in mind, the JustGive Gift Card packs a whole lot of punch!

Nicole
Falmouth, Maine

Donor

Rating: 4

Easy to use but disappointed by the high fee for using a credit card

Board Member

Rating: 5

Fast, simple, efficient, trustworthy, strong integrity...All of these describe JustGive and the services they provide. For over 10 years, JustGive has developed innovative programs to power online charitable giving and is the gold standard.

Donor

Rating: 5

Everyone should just give through JustGive!! The act of giving is rewarding in any context, but JustGive makes it incredibly easy and fun. It allows you to be proactive about where you'll make an impact. Instead of responding to a solicitation, you can be true to your passion and determine how best to allocate your resources. JustGive exposes you to a plethora of causes and missions, most of which you wouldn't know existed AND most of which are so committed to their cause they wouldn't have the means to track you down and ask for funds.

Donor

Rating: 5

JustGive is the most efficient and easy to use site for donations. Very informative - easy to search and get key information on the organizations that I am currently donating to or considering for future donations. The Gift Cards are an excellent way to give a gift that has meaning for the recipient. Thank you JustGive!

Nina9

General Member of the Public

Rating: 5

I love the site and it is very easy to use! A few years ago I started purchasing the charity gift cards for niece and nephews birthdays, holiday gifts, etc. I also use the cards as 'thank yous' for all my kids teachers at school. (the last thing a teacher wants is another mug or box of chocolate!) I also give the cards to my own children and i love watching the process of how they pick the charity. Being able to support local small organizations is a plus for me.

Donor

Rating: 5

Great site. So easy to use. I love being able to donate to small organizations in my area and not be bombarded with phone calls and mail. JustGive gift cards are perfect for family and friends.

Donor

Rating: 5

Love JustGive. I have been using JustGive since they were formed about 12 years ago. The idea is brilliant. The search is so easy to use and I love that it keeps track of all my donations so I have the big picture of my charitable contributions. They have been very responsive when I have had questions. It is a clean site that is doing good work -making it easier for people to be more charitable. JustGive is making the world a better place.