Ysleta Lutheran Mission Human Care

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Nonprofit Overview

Causes: Emergency Assistance, Human Services

Mission: Ysleta lutheran mission ("ylm") is "changing lives every day through simple acts of kindness. "

Community Stories

1 Story from Volunteers, Donors & Supporters

Writer Client Served

Rating: 1

11/21/2016

Came in for backpack drive and was completly disorganized. Building looks to be in complete disrepair. I was told to just come down and I would get a ticket for the drive....then....I get there and they tell me I need a list of documents. I spoke with the Program manager but we hard a very hard time understanding each other as she hardly spoke any english. When I came back with the documentation I was forced to wait for 2 hours before the programs manager finally showed up after 1pm. I had been there at 11am as she had requested for me to be there at that time. I was fustrated and upset by the end of the whole process. What's worse is I saw Volunteers walking out to their vehilcles with donations and when I asked if mine could be distributed as well that day I was told that it wouldn't be possible becuase that was only for the volunteers. I thought that volunteers didn't receive anything in return for their service. The day of the distribution it was another insanely disorganized mess and I felt as if somebody was going to trample my children and I. Then the man in a forklift almost ran over some of the people there that were still waiting.....I hope that maybe this will be better organized next year...

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