TOVAH

Programs: 1) resident service coordination program development:tovah, inc. Provides management agents and owners with a full range of resident service coordination program development services including: resident/supportive services business plan development, grant exploration, development, preparation & administration; staff recruitment, training, and supervision; program management; effective recordkeeping tools and report management services. 2) resident service coordination quality assurance & program & oversight:tovah, inc. Conducts outcome-based program analysis to ensure regulatory resident service coordination compliance. Tovah, inc. Implements a comprehensive quality assurance program to track, measure and report qualitative and quantitative outcomes, service delivery and utilization, performance satisfaction, impact and cost savings. Owners, management agent and funders reports are derived from outcomes reported via standardized service delivery and utilization recordkeeping tools; resident, service coordinator and management/owner evaluations; and on-site quality assurance reviews. 3) resident leadership capacity development:tovah inc. Provides technical assistance and support to establish and sustain an active resident council organization and/or board. Start-up guidance, by-law development, leadership training, and tools are developed in coordination with partnership entities to address organizational structure and goals. On-going training and support is provided to guide and support organizations in the on-going development to ensure for maximum effectiveness, understanding of roles and responsibilities and outcomes. . 4) neighborhood revitalization training project pride:tovah inc. Developed project pride (promoting resident involvement in developing enterprising communities) a comprehensive, multi-faceted program for developing, implementing and monitoring resident engagement plans and resident participation agreements resulting in successful and sustainable revitalization initiatives. Project pride provides a series of training opportunities and an informational toolkit for housing authority staff, owners, management agents, developers, commissioners, and resident council members underscoring and promoting the importance of the participatory process in community revitalization efforts and overall operations. 5) relocation management services:tovah inc. Provides comprehensive relocation management services developed in coordination with developers, owners, funders and management agents to ensure that residents are relocated in accordance with the uniform relocation act (ura) requirements and program goals. Relocation services include: relocation plan development; resident education; relocation advisory services; case management; provision of requisite notices and reports; coordination and implementation of all activities related to local, state, and uniform relocation act (ura) requirements and post relocation assessment. 6) professional staff development training:tovah, inc. Provides practical training for site based property management, resident services and maintenance staff regarding issues faced on a daily basis. Training programs address organizational needs and stress the importance of documentation, using incident reports as a tool to acquire help, confidentiality, addressing lease violations, reasonable accommodations, addressing challenging resident behavior, policies and procedures, and professional intervention.