My last visit with my Dad was not the best. I asked my dad what he had for lunch and he told me he was not given anything because he did not fill out his menu. The menu was on the other side of the room and he had no no access to it. He told me he would like a nice bowl of Lobster Bisque Soup. I went to Big Y (just down the road) Big Y had Lobster Bisque. ..... My Dad was eating his soup, when staff member entered the room. Upon discovering the soup was Lobster bisque, the staff member told him she'll fish was not allowed because one of the staff members had a shell fish allergy. We told her to just keep that particular staff member out of the room until he was through eating. The staff member tried to take the soup away, but we would not let her do that. She told us she would need to change personnel around. This should have been the end of it, but is was not. Another staff member came in and she expressed anger and berated us in from of my Dad. This conversation should have taken place in the hallway, away from my Dad. .... This staff member was BRUTAL! ...the very next day, Monday, I returned, but was not allowed to see my Dad. Instead staff member directed me into another room and began to interrogate me. They told me that I had placed the entire second floor in danger. They were so melodramatic. They wanted access to my bag because previously, I brought in shellfish, unbelievable! ...I refused to be searched or interrogate d, I went home and decided to giver the matter time to diffuse. ..... My Dad passed away before my next visit.... I returned to retrieve my father's belongings and staff on the second floor gave me the cold shoulder treatment. I did not want to be there myself, but all I wanted was my father's address book so I could make my phone calls. No one would even speak with me at all. I contact ed the administrator, she told me my Dads belongings were bagged up and taken to the Funeral Home with my Dad. I wish staff members had a bit more civility and had simply told me this.
This hospice provides quality care, but they are secretive about their financials, and that's a red flag for me. There is no audited annual report available on their website, nor are they forthcoming with this information when requested. Moreover, for being the oldest hospice organization in the united states, this organization is not registered with the Better Business bureau's Give dot Org site. Something isn't right.