After reading the reviews about Lance, I am very skeptical if he will help me. Another thing when I called him and asked him if he would drive by and see my situation with our neighbor's tree he said I don't go to see something like that. Does anyone know if there is a charge for the resolution service and if someone else could help? The City of Torrance recommended I called them.
I would guess the reason Lance refused to view your video was because he was once videotaped removing a campaign poster for a ballot proposition back in 2006. You can google his name to read an article about it. I had a recent dispute in Manhattan Beach referred to him and he was not interested in looking at the pictures that clearly documented code violations at issue.
We moved into a duplex here in Hermosa beach,April 2014. Immediately we started having problems sleeping through the night because of stray cats, raccoons and other wildlife gathering outside our bedroom at all hours of the night untill the sun comes up,chittering,howling, fighting, mating, trying to pry windows open etc….(we had the same type wildlife 2 miles away where we lived in Redondo beach but we NEVER had problems with them doing what these animals do at night)We soon saw what was causing these late night/ early morning "wildlife fiestas" was that the lady living next to us in the other duplex was putting cat food, milk,water and other edibles on her porch (next to our bedroom window),along the property and next to the trash cans after 10:00 PM EVERY NIGHT and leaving this food out for the stray cats,raccoons,skunks, rats, mice etc.. to eat. We immediately asked her to please stop leaving the food out after 10:00pm and move it away from our bedroom window before then because all the wildlife and cats are waking us up and causing issues with safety. Due to health problems in my family (a brain tumor) sleep is essential not too mention sleep needed for proper function at work. Our neighbor laughed at us and said "she has lived here for 10 years and has never had an issue with a tenant complaining about the noise animals make when she feeds the animals because all the tenants prior to us wore ear plugs and ran fans in the bedroom to deflect any noise"..when I explained to her I can not wear ear plugs because fluid builds up in my ear from the brain tumor she once again just chuckled like this is all a big inconvenience for her and we shouldn't be so selfish to want to sleep through the night because she likes to feed the cats and animals. She also stated her and her roommate who has a "hearing problem" have never heard animals out here where she feeds because "their rooms are on the other side of the building"…She also stated she "thinks it's funny when the raccoons come in her unit and make a mess"..We were shocked by her replies. We did not sleep for 6 months unless this lady was away on business and not putting food out at night. The landlords refused to help us even though the animals this lady (their other tenant) is feeding are attracting rats, mice, aggressive raccoons, skunks and a plethora of stray cats, the landlords stated "we don't want to upset her because we believe she is unstable".No compassion has been shown for my dog, me or my family. Our 6 lb dog was almost bitten by a raccoon one evening as he was going to use OUR yard area to potty.The raccoon was angry our dog was outside when the raccoon was eating the food our neighbor put out. We can no longer safely let our dog out to relieve himself after 10:00 pm. Another evening I was approached by an aggressive hissing raccoon when I took garbage out because the raccoon didn't want to move away from the cat food the tenant puts out every evening next to the garbage can area.I too am trapped in my home after 10:00pm to avoid confrontations with wildlife defending their "cat food and milk".. I have video and photo documentation (over 4 months of time) of 10 raccoons at one time feeding on the food this lady puts out on her porch next to our bedroom window. The raccoons and rats try and get in the house if I leave a back door open or window cracked. I should have been more suspicious when I found mouse poop in my kitchen drawers when I first moved in but I thought maybe it was a fluke because this unit was empty for a bit. The stray cats catch and eat the rats and mice often and Im tired of sweeping up rat/mice parts the cats don't eat,and raccoon poop and who knows what other kind of poop it is scattered all over the place every morning! My husband almost slipped in raccoon poop one morning (he leaves at 3 am for work,its dark outside) and he could have really hurt himself because he has an artificial leg and can't feel anything under that foot! I am so scared to catch a disease from the mice and rat droppings or get bitten by an animal out here that could be infected by rabies! or that my dog will catch something that could kill him or a raccoon could kill him! A few of the stray cats that come around here appear to have mange! I LOVE all animals,I even lived on a farm, but wild animals are to be left wild.They not only carry an array of diseases that can spread to people and pets but if someone gets bit they will need rabies shots and many animals will be trapped and euthanized to check them for rabies,innocent animals will be killed, that breaks my heart to think this could happen AND that it is 100% preventable if you stop giving them a reason to come into your home and living area! Once again there are no raccoons, rats or other wildlife causing problems on the nights this lady is gone and not feeding them.The wildlife goes else where searching for food and do NOT bother my dog or my family when there is NO FOOD being put out! When our neighbor was confronted by our landlord, wildlife control and Lance executive director of south bay mediation, she denied setting food out, called us liars and said sometimes she feeds her cat on the porch but she never leaves the food out over night. Lance at mediation REFUSED to see our video recording and pictures we have PROVING she is actually the one lying! Lance has NOT taken this matter serious at all and has just harassed us with unhelpful phone calls! Our neighbor FINALLY told me she would stop putting food out at night (sept 2014) but after a month she started up AGAIN. When I told Lance at mediation that she was feeding again and we were losing sleep AGAIN over the raccoons chattering outside our bedroom window as they fed on the "cat food" AGAIN and we were afraid for our dog being hurt AGAIN,or kids coming over and being bitten by territorial Raccoons and that this stress is just too much (we are 9 months into dealing with this issue now) Lance waited over 3 weeks (after I reported to him that our neighbor began feeding again) to call our neighbor and ask her if she was indeed "feeding" AGAIN. When he finally called the neighbors they told him they "fed their cat on their porch again but they don't leave it out over night" but they denied putting any other food out (we have pictures again proving they are lying but Lance refused to view them). Lance told me "this is a matter of he said she said and I can't prove who is telling the truth, I stay neutral"…… wow thanks Lance! What does it take for a human being to CARE about the safety and wellbeing of Hermosa beach residents, their family,pets and home? Does my sisters toddler need to get bit by a raccoon with rabies while she's picking him up from my home after being baby sat here before you CARE enough to do something about neighbors causing health and safety issues in a neighborhood?Does my dog need to be attacked and killed? Do I need to get rabies shots in my stomach after being bit just trying to take my dog potty or by taking my garbage out? Does my husband need to slip and fall on raccoon poop and break his good leg?Does my brain tumor need to explode from lack of sleep and stress from all this worry and concern EVERY EVENING? What do YOU NEED to happen before you care because obviously innocent people NOT hurting anyone doesn't count for anything to you. Wild animals leave people alone when people leave them alone. Why would ANYONE find it "neutral" that people can't sleep and be safe in their own homes because of neighbors who thinks its a joke if they are called a nuisance for feeding stray cats and wild life! Is it NEUTRAL to put innocent animals,wildlife and people in danger of getting sick or losing their lives? We are having to take this matter in our own hands now. Wild life control and Lance at mediation treated this whole situation as a joke and did NOTHING to help us.One wild life agent was even over heard saying to our offending neighbors" I wish I could help you get rid of the new neighbors" wow THANKS hermosa beach wild life control! Utterly disgusted and embarrassed to live here in Hermosa beach now. We would love to move but can not afford the $5000.00-$7000.00 moving cost at the moment due to more medical bills that have come up.Im sure all the stress is helping greatly in my healing process. THANKS HERMOSA BEACH and especially Lance at mediation for doing nothing to help us or the wildlife stay healthy and safe.
Review from Guidestar