After I filed grievance against a case manager who told me that I was "burning bridges" by complaining about mistreatment, my case management services abruptly ended for eight consecutive months. The director defamed me to the City of Albuquerque, stating I was denied entry to other agencies for aggressive behavior. Filing grievances/complaints, or seeking an investigation by regulatory boards/oversight groups is not aggressive. The agency also spoke poorly about me to other agencies, calling me a "Karen" and saying that I am "difficult to work with."
It's my understanding that mental health providers are expected to treat clients with respect and use respectful language when communicating with or about clients. In my opinion, this agency continuously fails in this area. They often gossip about clients to each other, to other providers, and even to other clients.
The agency also sent me an email stating they have terminated other clients for failure to participate in supportive services, and threatened to take my housing away if I didn't sign a document saying that I "willingly" opted out of services. This is a direct violation of the CoC Standards of Care policy and my case management services abruptly ended after I filed my first grievance. Not willingly.
I feel that I was retaliated against for filing grievances and seeking help from the state Licensing board.
The directors of the agency, and the board members, are all related to each other or are very good friends with dual relationships. The CEO pays herself almost 100k a year. What isn't transparent is how much money she pays her daughter who is also the assistant director that lives in the same home.
I am a transgender woman. When the CEO of this organization learned this information, she evicted me under false grounds, and proceeded to harass me, steal my mail, make false allegations about me, and has caused irreparable damage to me.